Description

Job Overview:

As an Assistant General Manager, no two days are the same. You are responsible for the day-to-day servicing of the Association and homeowners by providing exceptional service through project management and operational oversight for the multi-million-dollar corporation. Through effective multi-tasking, the Manager is responsible for employee development within the overall staffing needs of the operations as well as prompt communications to the board (and owners) on necessary topics and issues through established procedures of FirstService and the Association. It also includes maintaining constructive relationships with the Boards and/or ensuring the continuity and profitability of the relationship with FirstService.

Compensation: $80,000-90,000.00 annually

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:
• The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
• Serve as the primary point person for the Management Company and board as it relates to all aspects of the association.
• Work proactively to limit complaints and issues, but if problems arise work promptly to mediate and resolve with applicable parties.
• Assist in the long-term planning of the association by bringing forward ideas, recommendations, and best practices to the board for consideration.
• Directly oversee onsite staff.
• Works directly with the Board President to ensure the Board is kept current in association operations and serves as a liaison for communication needs between the board and owners.
• Creates and distributes board packets for the board and executive meetings by the Friday before a scheduled meeting.
• Monitors the unit count to ensure proper areas are being assessed with the appropriate fees.
• Updates and monitors the user count reports, including the email authorization list.
• Assists in the coordination of information and communication with the master association, country club, and other sub-associations for synergy.
• Actively monitors all financial aspects of the association.
• Submits and approves invoices, check requests, etc. for association vendors on a weekly basis for board approval.
• Submits monthly reports for cash transactions as they relate to the point of sale system. Cash deposits are done weekly as assigned.
• Reviews monthly financial statements and submits necessary reports to the Board and finance committee on operational influences.
• Creates annual draft budget to submit to the finance committee for review and editing based on scheduled budget workshops.
• Oversees the reserve study process to ensure necessary components are included and updated correctly.
• Responsible for the proper and effective use of the various association forms of communication, including the website, emails, Facebook, and printed materials.
• Ensures that information from all applicable groups on upcoming events, programs, and meetings is received for the creation of the association's newsletter and updating of the website.
• Ensures all flyers around the Clubhouse facility are current and updated on a regular basis to keep owners informed.
• Ensure the website is maintained by managers with event registration and the most current information is always being posted and updated for pages with an emphasis on the calendar.
• Responsible for the association-specific emails to be created and sent out as needed based on business and events occurring within the community.
• Provide mailing lists and electronic lists as needed for the distribution of the community newsletter, mailings, etc. for the association.
• Oversees the onsite HR-related matters to comply with the necessary procedures and laws with the full support of the HR department.
• Oversees the hiring and training process of all employees for verification of proper procedures and consistent standards to meet the expectations of the association.
• Monitors, verifies, and submits payroll accordingly, including reconciliation for financial purposes.
• Attend training as required.
• All other duties as assigned by the Vice President or General Manager.

Skills and Qualifications:
• CPR and AED Red Cross certification preferred.
• Potentially depending on staffing: certified pool operator.
• Strong communication, customer service, and interpersonal skills with working knowledge of the Adobe programs.
• Must be able to acquire and maintain current knowledge of the state statutes, association CC&Rs, and Rules and Regulations.
• Must be able and willing to work a variety of hours in order to meet the requirements of the position, including evenings, weekends, and holidays.

Education and Experience:
• College Degree; Management of 5+ employees for at least 2 years.
• NRED full Community Manager License.
• Five or more years of professional experience with Common Interest Communities.

Physical Requirements:
• Position involves sitting, standing, and/or movement throughout the day. Must be able to transport yourself not only around the office but also around the Community Association.
• Duties of maintaining files and records will involve stooping, bending, lifting, grasping, pushing, pulling, or otherwise moving objects weighing as much as 45 lbs. This type of activity may occur several times throughout the day.
• Performance of duties may require employees to be both inside and outside. The inside temperature will be controlled and the use of fluorescent lighting will exist. Outside may require employees to be exposed to the elements, which may include wind, rain, cold, snow, and extreme heat.
• Must be able to drive a car and possess a valid driver's license.

Work Location: Reno, NV

What We Offer:
• 10 company paid holidays
• Medical, dental, vision
• HSA and FSA
• Company-paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match