The opportunityDelaware North Gaming is hiring an Assistant General Manager to join our team at Finger Lakes Gaming in Farmington, New York. As the Assistant General Manager, you will support the overall leadership and daily operations of a dynamic gaming and entertainment destination featuring 1,100 video gaming machines, live horse racing, and multiple food and beverage outlets. Reporting to the General Manager, this role partners closely with department leaders to drive operational excellence, financial performance, regulatory compliance, and an exceptional guest experience across gaming, racing, and hospitality operations.
Pay Minimum - Anticipated Maximum Base Salary: $104,100 - $140,500 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/ .
What we offer At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
What will you do? - Support the General Manager in overseeing the daily operations of gaming, racing, food & beverage, and support departments
- Provide leadership, direction, and coaching to department heads to ensure alignment with operational, financial, and guest service goals
- Monitor overall property performance, including labor, revenue, expense control, and operational efficiency
- Ensure compliance with all applicable gaming regulations, internal controls, safety standards, and company policies
- Collaborate with department leaders to improve guest experience across gaming, dining, and entertainment venues
- Assist with budgeting, forecasting, and execution of business plans to achieve financial targets
- Participate in talent development, succession planning, and performance management initiatives
- Support initiatives related to process improvement, operational consistency, and guest satisfaction
- Act as a leader-on-duty as needed, responding to operational issues, guest concerns, and escalation matters
More about you - Minimum of 7-10 years of progressive leadership experience in gaming, hospitality, or large-scale entertainment operations
- Prior experience in a casino or regulated gaming environment strongly preferred
- Experience overseeing multi-department operations, including gaming and food & beverage
- Strong financial acumen, including labor management, budgeting, and performance analysis
- Demonstrated ability to lead large, diverse teams in a fast-paced, high-volume setting
- Working knowledge of gaming regulations, compliance standards, and internal controls
- Excellent communication, leadership, and relationship-building skills
- Bachelor's degree in business, hospitality management, or a related field preferred
Shift details Days
Evenings
Overnight
Holidays
Evenings as needed
Who we areFinger Lakes Gaming & Racetrack, owned and operated by Delaware North, features more than 1,500 video gaming machines and brings the thrill of live thoroughbred racing from April to November and year-round simulcast wagering on thoroughbred and harness racing from across the country. Finger Lakes presents various dining options including a large buffet.
