Position Title: Assistant General Manager- Capital One Lounge - JFK AirportSalary: 80000 - 82000 / yearly
Job SummaryElevate the journey. Inspire your team. Create an unforgettable hospitality experience.Bring your passion for hospitality to a destination where exceptional experiences take flight.FLIK, a division of Compass-USA, is seeking a passionate, people-focused
Assistant General Manager to help lead the
Capital One Lounge at John F. Kennedy International Airport (JFK).
This is an exciting opportunity to join a team in a premium airport hospitality environment where exceptional service, culinary excellence, and memorable guest experiences come together every day.
The
Assistant General Manager plays a key role in leading day-to-day lounge operations, developing a high-performing team, and ensuring operational, company, and client standards are consistently achieved.
Essential Duties and Responsibilities:- Assist in leading daily Capital One Lounge operations, ensuring exceptional service, operational excellence, and adherence to approved budgets.
- Support premium food, beverage, and hospitality experiences while maintaining high standards for quality, presentation, cleanliness, and guest satisfaction.
- Recruit, onboard, train, coach, and develop team members while fostering a culture of engagement, accountability, teamwork, and service excellence.
- Provide hands-on leadership across food and beverage, guest services, staffing, inventory management, and operational compliance.
- Collaborate with leadership, cross-functional teams, and airport stakeholders to support seamless lounge operations.
- Monitor labor productivity, operational performance, and service standards while identifying opportunities for continuous improvement.
- Build strong relationships with guests, team members, clients, and business partners while serving as a role model for premium hospitality.
- Ensure compliance with company, airport, food safety, sanitation, health, safety, and regulatory requirements.
- Support special projects, lounge initiatives, and additional responsibilities as assigned by the General Manager.
Qualifications:- Flexible schedule and open availability required, including early mornings, evenings, weekends, holidays, and closing shifts.
- 2 to 4 years of food service, hospitality, restaurant, or related management experience.
- 2 to 4 years of experience leading, coaching, and developing teams.
- Experience in upscale hospitality environments such as airport lounges, restaurants, hotels, private clubs, bars, corporate dining, or other premium guest-service operations.
- Strong knowledge of food and beverage operations, food safety, quality standards, presentation, and guest experience.
- Demonstrated financial acumen with experience managing labor, expenses, budgets, inventory, and operational performance.
- ServSafe Food Manager Certification preferred or ability to obtain certification upon hire.
- Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Associate degree in Hospitality, Business, Culinary Arts, or a related field preferred; equivalent education and experience will be considered.
- Excellent communication, organizational, leadership, and problem-solving skills.
- A genuine passion for hospitality and creating exceptional experiences for Capital One Lounge guests.
Apply to Flik today!Flik is a member of Compass Group USA
Click here to Learn More about the Compass StoryAssociates at Flik Hospitality are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Applications are accepted on an ongoing basis.
Flik maintains a drug-free workplace.
