Delaware North

Assistant General Manager, Banners Kitchen and Tap

Delaware North • $78K — $105K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum of three years' experience as an Assistant General Manager or Senior Restaurant Manager with a focus on beverage management
  • Strong financial and computer skills, including experience with P&Ls
  • Proficient in Microsoft Office Suite, particularly Word and Excel
  • Exceptional communication and leadership skills for effective team and guest interactions
  • ServSafe certification preferred but not mandatory

Responsibilities

  • Partner with the General Manager to train and manage front-of-house staff for consistent service delivery
  • Ensure compliance with Health Department regulations and maintain a clean, safe environment
  • Collaborate with leadership to enhance sales and profitability through promotions and guest satisfaction
  • Order and conduct weekly inventory of wine, liquor, and supplies
  • Build rapport with guests to ensure enjoyable dining experiences

Benefits

  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match
  • Annual performance bonus based on individual and company performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at hotels and resorts
Full Job Description
The opportunity

Delaware North's Patina Group is searching for an experienced Assistant General Manager to join our team at Banners Kitchen & Tap in Boston, Massachusetts. If you share our passion for delivering exceptional food, innovative beverages, and outstanding guest experiences, this could be the opportunity you've been looking for.

We are seeking a hospitality leader with a strong background in high-volume restaurant operations and a deep understanding of beverage management, cocktail culture, and bar operations. This role will serve as a key driver of our beverage program, partnering with culinary and front-of-house teams to elevate the guest experience through creative mixology, beverage innovation, staff training, and operational excellence.

The ideal candidate will have experience managing beverage programs, developing cocktail offerings, driving beverage sales, controlling costs, and leading bar teams is highly desired. Passion for spirits, wine, beer, and emerging beverage trends, combined with a commitment to exceptional hospitality, will set you apart.

If you're an experienced restaurant leader who thrives in a fast-paced environment and is excited to blend operational leadership with beverage expertise, apply today and help shape the future of one of Boston's premier dining and entertainment destinations.

Pay

Minimum - Anticipated Maximum Base Salary: $78,400 - $105,800 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/ .

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match
  • Annual performance bonus based on level, as well as individual, company, and location performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts


What will you do?
  • Partner with the General Manager to train, manage and oversee front-of-house service staff, ensuring delivery of products and professional services is consistent with budget, policies, procedures, and quality
  • Ensure all Health Department regulations are being adhered to and the restaurant is clean, sanitized, and safe for team members and guests
  • Collaborate with leaders to maximize sales potential and profitability, including promotions, guest satisfaction, monitoring product and labor costs, and reviewing financial information
  • Order and conduct weekly inventory of wine, liquor, and other supplies
  • Build rapport with restaurant guests and ensure an enjoyable and memorable experience


More about you
  • Minimum of three years' experience as an Assistant General Manager, or Senior Restaurant Manager witha focus on beverage management
  • No college degree required
  • ServSafe preferred but not mandatory
  • Strong financial and computer skills; experience working with and understanding P&Ls
  • Microsoft Office Suite- Word and Excel knowledge
  • Exceptional communication and leadership skills to deal effectively with all types of team members and guests


Shift details

Days
Evenings
Holidays
M-F
Weekends
Events

About Delaware North

Delaware North is a global hospitality and entertainment company founded in 1915 by Marvin Jacobs. The company is headquartered in Buffalo, New York, and operates in the lodging, sporting, airport, gaming, and entertainment industries. Delaware North has operations in the United States, Canada, Australia, New Zealand, and the United Kingdom. The company is privately held and has been owned by the Jacobs family since its inception. Delaware North is known for its high-quality food and beverage services and has partnerships with several professional sports teams and venues. The company is also involved in several philanthropic initiatives, including the creation of the Parks and Resorts division, which operates several national parks and resorts in the United States.
Learn more about Delaware North
Size
55,000 employees
Industry
Founded
1915

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