This position is for the overnight
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
- Effectively leading and managing the Front Office team
- Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activities
- Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
- Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
- Ensuring excellent customer service is provided to guests throughout their stay
- Selecting, training, and scheduling front desk Associates
- Maintaining new procedures for Guest Relations operations that improve processes and communication
- Ordering supplies and maintaining an appropriate level of inventory
- Communicating and developing front desk Associates to ensure all standards are met on a consistent basis
- Performing additional duties as assigned that may be outside of the normal scope based on business needs
QUALIFICATIONS
- College degree preferred
- 2 to 3 years leadershipexperience in a luxury hotel
- Exceptional guest recovery skills
- Enjoy interacting with people in a fast paced environment
- Excellent organizational andtime management skills
- Strong knowledge of MS Office,including Word, Excel, PowerPoint and Outlook
- Must possess a positiveattitude
- Must be willing to participatein a learning environment
- Must integrate company valuesthroughout all interactions
- Must be able to quickly adapt and effectively use new software products
- Must be dependable andavailable to work within the resort on weekends, nights and/or holidaysbased on business demands
The pay scale Assistant Rooms Manager is $80,00.00 to $85,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions
Live Your Passion. Add Your Magic.
