Job DescriptionAt Fairmont Jasper Park Lodge, we don't just offer careers, we create opportunities to grow, lead, and make a lasting impact in one of Canada's most iconic resort destinations. As Assistant Director, People & Culture, you will be at the forefront of shaping an exceptional colleague experience during an exciting period of transformation. With a brand-new hotel opening this summer and a renewed focus on elevating how we support, engage, and inspire our teams, this is a unique opportunity to help build something truly special. If you are a passionate, energetic people leader who thrives in moments of change and opportunity, we want to hear from you!
Reporting to the Director, People & Culture, your role will entail:
- Manage and oversee the daily operations of the People & Culture office, including employee and labour relations, performance management, benefits, health, wellness & safety, employee experience, compliance, HRIS, administration, and the performance and development of People & Culture team members.
- Act as a trusted partner to the Director, People & Culture and hotel leadership team, providing proactive guidance on people strategy, workforce planning, colleague engagement, leadership capability, organizational effectiveness, and change management.
- Support the development, coordination, and execution of the People & Culture strategy, programs, events, and initiatives, with a strong focus on colleague experience and engagement.
- Support labour and employee relations matters, including collective agreement interpretation, grievance preparation and resolution, workplace investigations, respectful workplace concerns, policy interpretation, and coaching leaders on fair and consistent practices.
- Advise, guide, and support leaders across the property with the consistent application of People & Culture policies, procedures, programs, decisions, and legislative requirements.
- Partner with operational leaders and the Talent Attraction team to support workforce planning, seasonal recruitment strategies, retention planning, and staffing models for a large, seasonal workforce, including 300+ new hires annually.
- Partner with the Learning & Development Manager to support meaningful and applicable learning programs for leaders and colleagues, including orientation, onboarding, leadership development, and other training initiatives.
- Be a culture carrier who lives our values of Respect, Empowerment, Excellence, Integrity, and Belonging, while setting a positive example for leaders and colleagues.
- Champion initiatives that foster inclusion, recognition, wellness, social connection, outdoor mountain experiences, and a vibrant colleague culture.
- Partner with Staff Housing and operational leaders to support housing-related colleague concerns, communication, initiatives, and strategies that contribute to retention and colleague wellbeing.
- Support change management initiatives connected to hotel transformation, new hotel opening activities, evolving colleague spaces, and enhancements to the colleague experience.
- Oversee People & Culture systems and processes, providing training, troubleshooting, reporting, and support to People & Culture and operational leaders.
- Review and follow up on employee discussion forms, colleague performance reviews, exit interviews, engagement survey feedback, and other colleague feedback channels to identify trends and opportunities.
- Coordinate the twice-annual Employee Engagement Survey and partner with department leaders throughout the year to develop meaningful action plans that drive engagement.
- Leverage People & Culture metrics, reporting, and colleague feedback to identify trends, provide insights, and support data-informed decision-making.
- Support volunteer committees and colleague programs, including Employee Recognition and Health & Safety initiatives.
- Plan and support hotel events, colleague activities, and People & Culture initiatives with the support of the team.
- Manage the People & Culture budget, including accurate monthly forecasting and annual budget development.
- Contribute to hotel-wide initiatives with a relentless focus on colleague engagement, service excellence, and continuous improvement.
- Other duties as assigned.
Qualifications- Three years of People & Culture experience in a business partnering or management role is required.
- One year of experience leading, coaching, or developing a team is required.
- University or college degree or diploma in a related discipline is preferred.
- Strong computer skills, particularly with Microsoft Office Suite, with the ability to use technology and data to gather insights, tell stories, and improve business outcomes.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong conflict resolution skills, with the ability to navigate sensitive situations with professionalism, sound judgment, and care.
- Organized, energetic, innovative, and passionate about People & Culture.
- A resilient problem solver who remains optimistic, solutions-focused, and adaptable in the face of obstacles.
- Highly responsible and reliable, with a strong commitment to follow-through, accountability, and supporting others.
- Ability to demonstrate tact and diplomacy in a confidential environment, while balancing common sense, empathy, and business acumen.
- A collaborative teammate who brings people together, builds trust, and inspires others to follow.
- Ability to prioritize competing needs between colleagues, guests, and leaders while remaining calm, focused, and courteous.
- Experience working with unionized employees is an asset.
- Experience supporting a large, seasonal, multi-department workforce is an asset.
- Previous experience with HRIS or HR manager systems, SmartRecruiters, and/or Dayforce is an asset.
- CHRP designation or candidate working toward designation is an asset.
- Hotel experience is an asset, but not required.
Additional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Job Perks & Benefits:- Subsidized staff accommodation assistance provided
- Salary starting from 75,000 to 90,000 gross annually, based on previous experience and education
- One complimentary meal per shift in our staff cafeteria
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
- Automatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!
