Salary : $79,198.69 - $90,882.00 Annually
Location : 230 E. Main Street, Norfolk, VA 23510, VA
Job Type: Unclassified
Job Number: 14372
Department: General Services
Division: Parking
Opening Date: 09/08/2026
Closing Date: 9/22/2026 11:59 PM Eastern

Description
The City of Norfolk's Parking Division is an enterprise fund, which falls under the Department of General Services. The Parking Division operates over 19,000 public parking spaces located in 14 garages, 12 lots and more than 500 on-street parking spaces. The Division manages approximately 14,000 monthly parking customers; approximately 4,000 Residential Parking Permit Program customers located in 23 residential areas; and provides parking programs and services for Amtrak, Carnival Cruise Line, Norfolk Admirals, Norfolk Tides, and for individuals attending over 600 special events and festivals per year.

Assists the Parking Director by contributing to the achievement of the organization's mission through efficient and effective daily operations, implementation and follow through of the Parking Division's guiding principles which are aimed at improving the organization's performance in operations and service excellence. Development and implementation of action plans designed to support comprehensive, innovative and customer-centered parking initiatives, follow up on efficiency of the operation daily and control and monitor expenses. Assists in the management and oversight of the Parking Division including the management of personnel and payroll, public relations, and community outreach, departmental administrative support, training, and special events coordination and the planning, development and implementation of special projects and/or programs. Effective communication, time management and timely project completion skills are vital.
Essential Functions

• Reporting to the Parking Director, the position supervises the day-to-day operations of the Parking Division and its three units, Parking Garage Operations, Parking Enforcement, and Parking Maintenance. In the absence of the Director, the incumbent will supervise the Customer Service Center, Parking Information Technology, Parking Revenue Collection Systems and Maintenance, and administrative staff. Direct and delegate the work of lower-level managers and employees. Performs performance evaluations on employees who directly report to the position.
• Develops and directs the formulation of parking policies for on-street parking and off-streetparking enforcement.
• Contributes to the creation and implementation of strategic plans and goals that align with the City's core values. Measures the plan effectiveness in relation to the division's goals. Modifies plans and goals, as necessary, keeping the best interests of the division, the department, and the
  city in mind.
• Supervise and manage Division units by introducing industry's best practices as well as aligning operations to AGILE principles and increasing overall organizational performance and productivity.
• Works directly with the Parking Director in developing the short-term and long-term strategic goals of the Parking Division in support of Citywide economic development, cultural, and quality of life initiatives.
• Supervises and plans division activities by conducting and attending various meetings, assigning tasks to staff, conducting discussions on the handling of activities and assignments, and conferring with staff concerning goals and objectives.
• Analyzes data related to parking usage, violations, and enforcement trends to improve operations. Oversee data creation and distribution to evaluate effectiveness of improvement through continuous monitoring of achievement levels to improve departmental performance.
• Supports the creation, implementation, and enforcement of the policies and procedures that govern the division. Make exceptions to and/or modifies the division's policies and procedures based on specific situations.
• Ensure a well-managed government through sound financial management practices in support of budget development and day-to-day financial operations.
• Works closely with other internal departments to identify, evaluate, recommend, and support cost effective and innovative solutions for all aspects of the parking division's functions and operations while continuing to maintain the highest level of customer service to internal and external
  customers.
• Works collaboratively with the Department of Communications and Marketing and Communications as well as serving as the direct liaison with other City departments and outside agencies. Promotes public relations by addressing inquiries and offices, and preparing and reviewing correspondence, and performing site visits related to projects and/or complaints.
• Manage various personnel actions including, but not limited to, hiring, payroll approval, disciplinary actions, policy enforcement, performance evaluations, scheduling, role generation/guidance and instruction / onsite oversight of management team.
• Carries out complex special projects and develops reports for review by the Parking Director and Department Director.
• Act as the Parking Director when the Director is absent. Serves as a representative of the division and city by attending meetings, serving on committees and attending business functions as needed.

Education/Experience

Preferred Education:

• Work requires broad knowledge of accounting, economics, budgeting, business administration, advanced statistics, or finance. Knowledge is normally acquired through four years of college resulting in a bachelor's degree or equivalent.
• Master's degree in business administration, public administration, or a related discipline preferred.

Minimum Work Experience:

• Requires a minimum of five (5) years of progressively responsible leadership experience in parking or related operations within a large, complex municipal environment.
• Demonstrated experience managing parking for large operations, special events, and customer-facing services.

Knowledge (Technical):

• Parking systems in a large, complex municipal or campus system environment.
• Parking operations, including permit administration, pricing models, allocation, enforcement coordination, and communications.
• ADA compliance with parking facilities.
• Sustainability practices, including fleet electrification, charging infrastructure, and alternative transportation.
• Event parking planning and traffic management for large-scale, high-volume events.

Work Experience (Scope of Operational Responsibility)

• Five years of oversight of parking operations/maintenance management experience; or an equivalent combination of education and experience.
• Oversight of a parking system consisting of multiple garages and surface parking lots.
• Leadership of long-term capital and infrastructure planning initiatives.
• Fostering a culture of accountability, service excellence, inclusion and continuous improvement.
• Leading, developing, and managing a workforce of approximately 82 FTEs.
• Ability to create an environment that encourages teamwork, consensus-based problem solving, and effective diplomacy.
• Demonstrated skill in coordinating and prioritizing tasks, resolving complex problems, negotiating solutions, and ensuring appropriate deployment of resources.
• Excellent oral and written communication skills, including the ability to present complex information clearly and effectively to diverse audiences.
• Demonstrated analytical, quantitative, and research skills.
• Proficiency with Microsoft Word, Excel, and PowerPoint.

Additional Information & Requirements

• Valid Driver's License required.

Work Schedule:

• Monday - Friday, 8:00AM - 5:00PM, 40 hours per week

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
  
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
  
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
  
• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."
03

Please select the highest level of education you have completed.

• High School Diploma/GED
• Some College (6 months or more)
• Vocational/Technical Degree
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher

04

How many years of experience do you have analyzing economic trends and forecasting revenue, expenditure and /or business activity?

• Less than 1 year of experience
• 1-3 years of experience
• 3-5 years of experience
• 5 or more years of experience

05

How many years of experience do you have participating in rate, change and/or fee studies?

• Less than 1 year of experience
• 1-3 years of experience
• 3-5 years of experience
• 5 years or more of experience

06

Please select the statement that best describes your communication skills that you used to present information to varied audiences.

• have developed and presented written materials for briefings, meetings, or conferences.
• I have written clear, logical, concise, and persuasive materials and presented them to various audiences.
• I have addressed questions to reports, memoranda, and correspondence I drafted for signature by senior management or officials.
• I have edited reports for accuracy, adherence to policy, organization of material, clarity of expression, and appropriateness for the intended audience and explained, justified, or defended information in a final written produce.
• None of the above.

07

Indicate how you currently utilize Microsoft Excel with your daily tasks or how you have used the application in the past. Select all that apply. (A skills assessment may be administered as part of the interview process)

• Creating pivoted tables
• Creating reports for analysis
• Creating graphs or charts
• Creating and using formulas
• Compiling, extracting, and organizing data
• Conducting V-lookups
• Creating macros
• I have not used Microsoft Excel to perform any of these tasks.

08

Describe any experience you have developing recommendations to resolve organizational issues and concerns and making presentations.
09

Describe any experience you have using Microsoft Power BI or any other Data Analytics Software or data visualization software to present statistical information or in making presentations.
10

Do you have a valid driver's license?

• Yes
• No

11

Do you have the legal right to work in the Unit