Assistant Director of Testing (Student Services Professional IV)

Job no: 562633
Work type: Staff
Location: Fullerton
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Probationary, Full Time

Job Title

Assistant Director of Testing

Classification

Student Services Professional IV

Auto Req. ID

562633

Salary Range

Classification Range $6,320 - $9,014 per month

(Hiring range depending on qualifications, not anticipated to exceed $6,320 - $6,994 per month)

Work Schedule

Monday - Friday, 8:00 AM - 5:00 PM

Department

The Office of Disability Support Services (DSS) within the Division of Student Affairs strives to increase access and retention for students with permanent and temporary disabilities by ensuring equitable treatment in all aspects of campus life. The program acts as a catalyst and agent for compliance with Federal and State laws and regulations mandating equal opportunity and access for person with disabilities. Our office provides co-curricular and academically related services which empower students with disabilities to achieve academic and personal self-determination. We seek an exceptional individual to join our team as the Assistant Director of Testing (Student Services Professional IV). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Duties and Responsibilities

Under the direction of the Associate Director of Operations, the Assistant Director of Testing will provide full oversight and coordination of the administration of exam accommodations through proctoring services for students enrolled at CSUF who have a qualified disability. This position serves as the primary contact for Disability Support Services (DSS) students, staff, faculty, and campus partners in providing complex exam accommodations and support for students who will be proctored. Leads and supervises the Testing team of one Student Services Professional II, one Administrative Analyst/Specialist, and 10-15 student assistants including oversight of all DSS exam proctoring and administration from 8:00 am-10:00 pm.

Oversees daily tasks of testing student assistants with exam proctoring, exam scheduling, exam delivery, and overall customer service to DSS students, staff, and faculty. Ensures communication standards with the Testing Team and Associate Director of Operations including the oversight of the DSS Testing email, student, or faculty concerns, and communication with other DSS staff. Provides leadership and solutions to problems that arise and serves as the first level supervisor when students or faculty ask to speak with a supervisor regarding the proctoring or administration of exams in DSS. Will work directly with the Associate Director of Operations and/or Director of DSS when needed.

The Assistant Director of Testing will consults with faculty regarding exam details that they are proctoring in the classroom or online, ensuring exams are fully accessible and students are provided with all accommodations. Advises faculty to ensure that online exams have the correct accommodated time in Canvas and provide support for changing exam times within their Canvas courses for individual students. Provides direct advisement to students to troubleshoot scheduling concerns, discuss exam options, and problem solve exam issues between faculty and students. Provides recommendations on improving the quality and excellence of our service to students and creates/updates department policies and procedures accordingly. Oversees efforts to ensure exam integrity, video monitoring system within DSS, submitting incident reports, and working in collaboration with Student Conduct.

Maintain working knowledge and understanding of all California State University (CSU) systemwide policies, CSUF campus policies, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and the Family Educational Rights and Privacy Act (FERPA). Other duties as assigned.

Inclusive Leadership Statement

Inclusive Leadership Statement is required below, please be sure to address the following as a minimum. Please add additional information as you see necessary and applicable:
• What does inclusive leadership mean to you.
• A description of your experiences working with individuals with a different perspective.
• A description of how issues of inclusivity have impacted you personally or professionally.

Essential Qualifications

Bachelor's degree or the equivalent from an accredited four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing, and conflict resolution. Four years of professional student services work experience including experience advising students individually and in groups, as well as the analysis and resolution of complex student services problems. A master's degree from an accredited college or university in counseling, clinical psychology, social work, or a job-related field may be substituted for one year of professional experience. A Doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for two years of professional experience.

Thorough knowledge of the policies, procedures, and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices, and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems, and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.

Preferred Qualifications

Master's Degree from an accredited four-year college or university in Counseling, Education, Higher Education Administration, Educational Psychology or Rehabilitation Counseling, or Disability Services. Successful experience in a disability specialist or advising role, particularly with college students in a higher education environment. Minimum of 5 years' experience working with individuals with disabilities in an educational setting. Working knowledge of CSU guidelines and practices.

Special Working Conditions

Must have a reliable source of transportation.

Benefits at a Glance

• An array of health plans that include prescription drug coverage
• Dental and Vision coverage
• Income protection benefits including life insurance and disability
• Retirement plan through CalPERS
• Tuition waiver for employees and dependents if eligible
• FlexCash (in lieu of health and dental)
• Employee Assistance Programs
• 15 paid holidays

See our CSUF Benefits website for additional information.

Additional Information

California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Job Summary/Basic Function:

Minimum Qualifications:

Required Qualifications:

Preferred Qualifications:

Special Conditions:

License / Certifications:

Physical Requirements:

JOB DUTIES

% of time Duties / Responsibilities Essential / Marginal

50 Collaboration, Consultation, Advisement Provides oversight and advisement proctoring coordination for thousands of accommodated exams each semester by confirming accessibility and implementation of accommodations of all exams, ensuring faculty provide exams in a timely manner and trouble-shoot exam software issues, space and scheduling concerns, and meeting the needs of students within a high volume and paced environment. Provides advising to students regarding their accommodation and implementing the recommendation. Consults with faculty regarding exam details that they are proctoring in the classroom or online, ensuring exams are fully accessible and students are provided with all accommodations. Advises faculty to ensure that online exams have the correct accommodated time in Canvas, and provide support for changing exam times within their Canvas courses for individual students. Essential Edit Remove

30 Department Operational Lead Under the direction of the Director and Associate Director of the Department - Responsible for leading recruitment, hiring, training and supervision for all Testing Staff which includes one SSP II, one AA/S, and Student Assistants Develops and facilitates weekly and monthly trainings and continued professional development opportunities for staff and student assistants For student Assistants - Coordination of work schedules, work coverage, and monitoring attendance of testing student assistants. Ensures communication standards with the Testing Team and Associate Director of Operations including the oversight of the DSS Testing email, student or faculty concerns, and communication with other DSS staff Essential Edit Remove

15 System Maintenance and Department IT Operational Support Oversees maintenance, set up and revisions to ClockWork and exam system software needed for student testing. Coordinates needed assistive technology and alternative exam formats with Assistive Technology Coordinator and Accessible Instructional Materials Specialist for exams. Works with IT and CW Support to resolve issues and implement new ideas. Essential Edit Remove

5 Other duties as assigned

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