Summary: Assistant Director of Food and Beverage ($93,000 - $148,500) Take a peek into our colleague experience as the Assistant Director of Food and Beverage:
What does the role entail? The Assistant Director of Food and Beverage is responsible for overseeing and directing Banquets, Restaurants, In-Room Dining, Lounges, Stewarding, and any other Food or Beverage related areas operated by Hyatt.
Duties include:
- Responsible for short- and long-term planning and the management of the Food and Beverage operations in the front and back of the house
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
- Implement and maintain F&B sales/marketing programs
- Direct and oversee development of employees
- Hire, train, empower, coach and counsel, performance and salary reviews
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
- Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and associate satisfaction
- Exercise quality control for both food and beverage
- Maintaining Hyatt standards of service and ensure their implementation
- Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
- Maintain communications with Corporate Staff
- Coach and counsel employees to reflect Hyatt service standards and procedures.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt Touch.
Qualifications Your experience:
• A passion for delivering outstanding guest service and creating memorable experiences.
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Service oriented style with professional presentations skills.
• Proven experience in food and beverage management, preferably within a hotel or hospitality setting.
• Strong leadership and team management skills.
• Demonstrated ability to increase sales and manage budgets effectively.
• Knowledge of health and safety regulations related to food service.
• Ability to analyze financial data and develop strategic plans.
• 4 years or more of progressive hotel Food and Beverage experience (typically with Hyatt.)
• Hotel/Hospitality degree an asset.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
• Excellent communication and interpersonal abilities.
• Clear concise written and verbal communication skills in English.
• Must be proficient in Microsoft Word and Excel.
• Must have excellent organizational and administrative skills.
• Experience implementing new F&B concepts.
• Flexible scheduling including evenings, weekends, and Holidays.
• Ability to lift, push, and pull moderate to heavy amounts of weight.
• Ability to stand for long periods of time and walk long distances.
• Tips certified preferred.
• California Food Handlers Certification required.
• CA Responsible Beverage Service (RBS) Certification Required.
