Liberty Mutual

Assistant Director, Knowledge Management & Comm

Liberty Mutual$88K — $105K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in communication, information management, learning and development, or related fields.
  • 5 to 7 years of experience with cross-functional teams in user-centric design principles.
  • Strong understanding of learning and development concepts, including performance support.
  • Excellent understanding of business operations, preferably within the insurance industry.
  • Exceptional communication and interpersonal skills.
  • Robust organizational and planning capabilities.
  • High-level research and analytical skills.
  • Preferred strong leadership and management experience.

Responsibilities

  • Lead the delivery of KM programs, projects, and strategic initiatives.
  • Manage team capacity, priorities, and execution against business goals.
  • Partner with various business areas to address knowledge needs.
  • Drive improvements in content quality, governance, search, and user experience.
  • Use data and employee feedback to identify opportunities and measure impact.
  • Build relationships across the knowledge management ecosystem.
  • Coach and develop KM professionals while fostering accountability.

Benefits

  • Opportunity to drive strategic KM initiatives and influence business outcomes.
  • Professional development and coaching opportunities for career growth.
  • Collaboration with cross-functional teams across multiple business areas.
  • Engagement in an innovative knowledge management ecosystem that values feedback.
  • Work in a culture that fosters accountability and growth.
Full Job Description
Description

The Assistant Director, Knowledge Management Delivery helps transform KM strategy into business results. This role leads the execution of KM initiatives, manages a delivery team, and partners with business leaders to improve how employees find, use, and trust knowledge. As the operational counterpart to the KM Program Director, this leader ensures strategic priorities are translated into roadmaps, delivery plans, and measurable outcomes across the KM portfolio.

What You'll Do

  • Lead the delivery of KM programs, projects, and strategic initiatives.
  • Manage team capacity, priorities, and execution against business goals.
  • Partner with Claims, Service, Underwriting, Distribution, and other business areas to address knowledge needs.
  • Drive improvements in content quality, governance, search, and user experience.
  • Use data and employee feedback to identify opportunities and measure impact.
  • Build relationships across the knowledge management ecosystem
  • Coach and develop KM professionals while fostering a culture of accountability

What you'll need to be successful:

  • Strong understanding of knowledge management, governance, content lifecycle management, and user-centered design.
  • Ability to translate strategy into actionable plans and outcomes.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication and stakeholder management capabilities.
  • Ability to influence across teams and lead through change.
Qualifications
  • Bachelors degree in communication, information management, learning and development or related fields
  • 5 to 7 years of experience working with cross-functional teams supporting user-centric design principles
  • Understanding of learning and development concepts, including performance support
  • Excellent understanding of business operations and procedures, insurance industry preferred
  • Excellent communication and interpersonal skills
  • Strong organizational and planning skills
  • Strong research and analytical abilities
  • Strong leadership skills and management experience, preferred

About Liberty Mutual

Since 1912, Liberty Mutual Insurance have committed theirselves to providing broad, useful and competitively-priced insurance products and services to meet their customers' ever-changing needs. Their delivery on this commitment is the reason they're now the third largest property and casualty insurer in the U.S. based on 2012 direct premium written according to the National Association of Insurance Commissioners.

Liberty Mutual Careers

Join the vibrant team at Liberty Mutual, a leading global insurance company, where your career is in your hands. At Liberty Mutual, we are committed to fostering an inclusive culture that values diversity and innovation. With a variety of job opportunities across multiple fields, this is where your professional journey can truly flourish.

Work You’ll Do

At Liberty Mutual, you’ll be part of a team that’s dedicated to empowering people to live safer, more secure lives. Whether you’re interested in a position in claims handling, underwriting, or customer service, you’ll find a platform here to enhance your skills and push the boundaries of what you can achieve.

Explore Our Job Opportunities

Liberty Mutual offers a range of career paths for both seasoned professionals and those just starting out. Our internship programs provide invaluable hands-on experience, helping to bridge the gap between education and full-time employment. For those seeking to grow their career, we offer positions that challenge and inspire, backed by benefits that support both professional and personal growth.

Innovate with Us

Innovation is at the heart of Liberty Mutual. We encourage our team to bring fresh ideas that drive industry leadership and improve customer experiences. By joining our team, you’ll collaborate with talented professionals who are keen on developing solutions that lead the market.

Develop Your Career

Liberty Mutual is deeply invested in the professional development of its employees. With comprehensive diversity training and leadership programs, we prepare you to take on leadership roles within the company. Networking opportunities within the company can lead to mentorship and further career advancement.

Benefits of Joining Liberty Mutual

Working at Liberty Mutual comes with numerous benefits. From competitive salaries to health and wellness programs, we ensure our team members are well taken care of. More than just a job, a position at Liberty Mutual is a stepping stone to a fulfilling career.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Liberty Mutual. We are actively hiring and looking for individuals who are passionate, curious, and ready to drive change. Enhance your resume, prepare for your interview, and become part of a company that values your unique skills and vision.

Stay Connected

Keep up to date with the latest from Liberty Mutual Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get insights into new postings and career tips directly from our team.

Liberty Mutual: A Place to Grow, Innovate, and Lead

Discover how you can make a difference. Visit our careers page to find the position that’s right for you and join a team that’s committed to growth, leadership, and innovation. At Liberty Mutual, your career is what you make it.
Learn more about Liberty Mutual
Size
45,000 employees
Industry
Founded
1912

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