Department
BSD UCP - Information Services
Job Summary
The Assistant Director, Information Systems provides operational leadership and subject matter expertise for Epic Revenue Cycle Professional Billing (PB) applications and related analytics and reporting solutions in support of the University of Chicago Physicians Group (UCPG). This role serves as a bridge between senior technical staff and departmental leadership, supporting strategic initiatives while maintaining direct involvement in system configuration, workflow design, analytics, and issue resolution. This position leads cross functional teams in the development of new and existing systems. Solves complex problems and anticipates evolving business requirements to identify, design, and implement appropriate process improvements, systems alternatives, and/or enhancements to current systems.
The Assistant Director leads complex projects, mentors senior analysts, helps define application standards and best practices, and ensures reliable system performance, data integrity, and alignment with operational and business needs. This position partners closely with clinical, revenue cycle, and IT leadership to drive optimization, scalability, and continuous improvement of professional billing systems and processes.
Responsibilities
- Serves as a senior subject matter expert for Epic Resolute Professional Billing, including reporting, extracts, charge router, work queues, security, and workflow configuration.
- Provides oversight and guidance for the design, build, testing, and implementation of Epic PB enhancements and optimizations.
- Ensures system stability, data accuracy, security, and availability across PB applications, reporting platforms, and analytics solutions.
- Leads troubleshooting efforts for complex, high-impact issues, and coordinates resolution across technical teams and business stakeholders.
- Provides day to day leadership, mentoring, and work direction for senior and mid-level analysts.
- Assists the Director with staffing needs, onboarding, training plans, knowledge transfer, and performance feedback.
- Promotes standard methodologies, documentation practices, and quality controls across the team.
- Serves as an escalation point for analysts and business partners.
- Leads multiple concurrent, cross-functional initiatives from intake through delivery with minimal supervision.
- Supports project planning, scope definition, timelines, and risk mitigation in partnership with the Director.
- Coordinates system upgrades, enhancements, testing cycles, and go live activities.
- Translates business requirements into technical solutions that improve operational efficiency and user experience.
- Acts as a liaison between IT and operational leaders to evaluate needs, recommend solutions, and align technology with business priorities.
- Participates in governance, prioritization discussions, and strategic planning activities related to revenue cycle systems.
- Communicates status, risks, and recommendations clearly to both technical and non-technical audiences.
- Supports development and optimization of reporting, dashboards, and analytical solutions using enterprise data sources.
- Identifies opportunities to improve workflows, reduce manual effort, and enhance data-driven decision-making.
- Contributes to long-term roadmap development for Epic PB and associated systems.
- Leads business process analyses, needs assessments, and preliminary cost/benefit analyses. Solves unique and complex problems relating to computer equipment capacity, limitations, and operation time.
- Utilizes expertise and a thorough understanding of business systems and industry requirements to translate business and user needs into system requirement specifications.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.
Certifications:
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Preferred Qualifications
Education:
- Master’s degree in a related field.
Experience:
- Minimum of 8 years of professional IT experience, with at least 5 years of direct Epic Resolute Professional Billing (PB).
- Demonstrated experience leading complex IT or revenue cycle initiatives with cross-functional stakeholders.
- Background mentoring or leading technical teams in a healthcare or physician practice environment.
Certifications:
- Epic certifications in Resolute Professional Billing or must be obtained within a defined timeframe.
Technical Skills or Knowledge:
- Proficient with data warehousing, BI tools such as Power BI, or healthcare analytics platforms.
- Advanced Epic PB expertise.
- Strong understanding of revenue cycle operations, billing workflows, and reporting needs.
Preferred Competencies
- Leadership and influence without full authority.
- Analytical and problem-solving skills.
- Manage ambiguity and prioritize competing demands.
- Strong collaboration and relationship-building skills.
- Attention to detail with a focus on operational outcome.
- Excellent verbal, written, and organizational communication skills.
- Demonstrated ability to balance strategic thinking with hands-on execution.
Working Conditions
Application Documents
- Resume/CV (required)
- Cover Letter (preferred)
The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Information Technology
Role Impact
Individual Contributor
Scheduled Weekly Hours
40
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Salary
FLSA Status
Exempt
Pay Range
$100,000.00 - $150,000.00
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in theBenefits Guidebook.
