Assistant Director, Facilities and Operations

Carleton University

$100K — $130K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years in maintenance and custodial management including 3 years in leadership roles.
  • Strong knowledge of operational management, policy development, and program/service delivery.
  • Understanding of maintenance and custodial contract management processes.
  • Familiarity with university policies, collective agreements, and relevant legislation.
  • Proven ability in customer service and managing large-scale projects.
  • Experience in office productivity and enterprise software application.
  • Possesses a sustainability mindset for integrating eco-friendly practices.

Responsibilities

  • Plan and oversee operations for Housing and Residence Life Services and Conference Services.
  • Manage the design and evaluation of maintenance and custodial programs.
  • Develop and enforce policies and procedures in line with best practices.
  • Coordinate multiple large-scale projects to ensure timely completion.
  • Lead and mentor team members to foster employee engagement and development.
  • Utilize feedback and performance measurement to improve service delivery.
  • Ensure compliance with safety and legislative requirements in all operations.

Benefits

  • Employee development programs and training opportunities.
  • Access to health and wellness initiatives.
  • Support for sustainability initiatives within the workplace.
  • Collaborative environment with diverse academic departments.
Full Job Description


Job Title: Assistant Director, Facilities and Operations

Job Type: Continuing Full Time

Department: Housing and Residence Life

Job Category: Administrative Management

Number of Positions: 1

Date Posted (dd/mm/yyyy): 17/09/2026

Closing Date (dd/mm/yyyy): 02/10/2026

Salary (with Salary Rate): 100,264.00 - 130,343.00/Year

Employee Group: Administrative Management

Salary Level: NU06

Hours Per Week: 35

Date Position Available: 19/10/2026

Duties and Responsibilities:

Responsible for planning and oversight of all facilities and operations within Housing and Residence Life Services and Conference Services

Qualifications:

The incumbent must possess the following qualifications:
• Knowledge of operational management and leadership concepts practices including program/service delivery models, policy development, planning, budgeting, performance measurement management, and human resources
• Knowledge of maintenance and custodial contract management program design, delivery, assessment, and evaluation methodologies, processes, and practices
• Knowledge of relevant governing legislation, collective agreements, policies and procedures
• Knowledge of office as well as the broader university academic units, departments, and divisions
• Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible
• Knowledge of office productivity software and databases, internet browsers and search engines, discipline-specific software, enterprise software, and technology devices
• Exceptional customer service experience
• Experience managing multiple large-scale projects a necessity
• Project Management experience an asset
• Demonstrated leadership experience in people engagement, employee development, operational strategy development and execution
• Demonstrated initiative, ability to work independently, manage multiple priorities, meet established deadlines, and achieve results in a highly complex environment
• Superior organizational skills and ability to deliver on schedule and meet requirements

Education and Experience:

The above is normally acquired through the completion of:
• Completion of three-year college diploma
• Professional designations desirable FMA, RPA , PMP or another technical accreditation would be considered an asset.
• Minimum of seven years of previous maintenance and custodial management program experience including three years of management and leadership experience

HR Note:

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner.

Health and Safety Requirements

This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.

View complete position description

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