USAmeriBancorp

Assistant Director, Commercial Loan Servicing

USAmeriBancorp • $110K — $130K *
Saint Petersburg, FL 33716In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years in commercial loan operations and servicing, including managerial experience.
  • Bachelor’s degree in Business Administration, Finance, or related field; Master’s preferred.
  • Extensive knowledge of commercial loan documentation, syndications, and specialized lending products.
  • Proficient in loan systems like IBS and nCino, driving system conversions.
  • Strong change management and leadership skills essential for team development.
  • Excellent written and verbal communication capabilities.
  • Ability to thrive in fast-paced, high-pressure settings.

Responsibilities

  • Provide strategic leadership for commercial loan servicing, ensuring operational excellence and compliance.
  • Collaborate with senior leadership to shape business strategies and growth initiatives.
  • Mentor and lead team members to foster a high-performance, accountable culture.
  • Analyze performance metrics to drive decisions and identify trends.
  • Implement process improvements and automation for enhanced operational efficiency.
  • Coordinate with risk and compliance teams to manage operational risks and ensure adherence to regulations.
  • Oversee vendor relationships and ensure quality service delivery.

Benefits

  • Opportunities for career advancement and professional development.
  • Supportive leadership fostering a culture of engagement and accountability.
  • Innovative workplace focused on process improvements and technology enhancements.
Full Job Description
Responsibilities include but are not limited to:
  • Provide strategic leadership and oversight of the commercial loan servicing portfolio, ensuring operational excellence, regulatory compliance, risk management, and superior client service.
  • Partner with executive and senior leadership to develop and execute business strategies, operational priorities, and growth initiatives that support organizational goals and scalable portfolio management.
  • Lead, mentor, and develop managers and team members, fostering a high-performance culture focused on accountability, engagement, talent development, and succession planning.
  • Establish, monitor, and analyze key performance indicators, operational metrics, and management reporting to drive performance, identify trends, and support data-driven decision-making.
  • Collaborate with business, technology, and operations partners to implement process improvements, automation solutions, and system enhancements that increase efficiency, strengthen controls, and improve the customer experience.
  • Ensure adherence to bank policies, regulatory requirements, and internal control standards while serving as the primary liaison for audits, regulatory examinations, compliance reviews, and remediation activities.
  • Partner with Enterprise Risk Management, Compliance, and business stakeholders to identify, assess, and mitigate operational, regulatory, and reputational risks across the servicing organization.
  • Oversee critical third-party vendor and service provider relationships, including contract administration, performance management, risk oversight, and continuous evaluation of service delivery.
  • Direct collateral management and loan documentation functions, including file room operations and asset pledging activities, ensuring ongoing regulatory compliance and operational integrity.
  • Lead strategic initiatives including portfolio acquisitions, mergers and acquisitions integrations, servicing conversions, and complex loan issue resolution in partnership with Credit, Commercial Relationship Management, and other key stakeholders.


Required Skills:
  • Strong change management and leadership skills.
  • Extensive knowledge of expereience in commercial loan operations, servicing or loan administration.
  • Advanced knowledge of commercial loan documentation, syndications, participation, SWAP, SBA and other specialized lending products.
  • Experienced with driving and managing servicing system conversions and implementations.
  • Proficient with IBS, nCino and other loan systems.
  • Strong written and oral communication skills.
  • Ability to exercise independent judgment skills to make decisions and solve problems.
  • Ability to organize and prioritize multiple work assignments and distribute (work) among multiple direct reports.
  • Microsoft Word and Excel PC skills at an intermediate level.
  • Ability to work in a high-pressure, fast-paced, environment.

Required Experience:
  • Bachelors degree in Business Administration, Finance, or a related field (or equivalent work experience) and a minimum of 7 years of Commercial Loan operations & Servicing and loan documentation experience along with strong managerial experience.

Preferred Experience:
  • Master's degree in Business Administration, Finance, banking or a related field and 10 years of Commercial Loan Servicing experience.

About USAmeriBancorp

Valley National Bancorp, doing business as Valley Bank, is a regional bank holding company headquartered in Wayne, New Jersey with approximately $42 billion in assets. Its principal subsidiary, Valley National Bank, currently operates over 230 branch locations in northern and central New Jersey, the New York City boroughs of Manhattan, Brooklyn, and Queens, as well as Long Island, Florida, and Alabama. Valley Bank holds approximately $29 billion in assets. ,Valley Bank is one of the largest commercial banks headquartered in New Jersey.
Learn more about USAmeriBancorp
Industry
Legal & Accounting
* Ladders Estimates

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