City Of New York

ASSISTANT DIRECTOR

City Of New York$90K — $120K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Baccalaureate degree from an accredited college
  • Three years of full-time experience in social casework
  • At least two years of supervisory experience in social services
  • Strong leadership skills for managing staff operations
  • Ability to implement performance monitoring and improvement strategies

Responsibilities

  • Oversee daily operations ensuring timely processing of rental payment actions
  • Establish production targets aligned with unit needs
  • Monitor inventory levels and address bottlenecks
  • Supervise and provide operational guidance to supervisory staff
  • Implement performance monitoring for staff
  • Support staff development and onboarding
  • Conduct internal reviews and implement corrective strategies
  • Coordinate resolution of escalations and systemic issues
  • Identify and improve operational processes for efficiency

Benefits

  • Supportive work environment focused on community well-being
  • Opportunity to lead programs that directly affect housing stability
  • Engagement with cross-division leadership
  • Focus on professional development and staff training
  • Access to structured performance evaluation processes
Full Job Description
APPLICANTS MUST BE PERMANENT IN THE SUPERVISOR (SS) CIVIL SERVICE TITLE

The Human Resources Administration (HRA) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. As the largest local social services agency in the country, HRA helps more than three million New Yorkers annually through the administration of more than 15 major public assistance programs.

Housing Services Administration is a division of New York City's Department of Social Services that oversees housing stability and rehousing efforts. HSA administers rental assistance, housing supply, and placement programs to help individuals and families exit shelter, prevent homelessness, and secure safe, affordable housing across the city.

The Housing Services Administration (HSA) is recruiting for one (1) Supervisor III (SS) to function as an Assistant Director, who will:

- Oversee daily HSA operations to ensure timely processing of landlord and property actions that affect rental payments.

- Establish and manage daily/weekly production targets and workflow prioritization aligned to unit risk and business need.

- Monitor inventory levels, aging, and throughput; direct rapid interventions where bottlenecks emerge.

- Provide direct supervision and operational direction to supervisory staff.

- Implement structured performance monitoring to ensure staff meet timeliness and accuracy expectations.

- Ensure effective coaching, corrective action, and staff development practices are consistently applied.

- Support onboarding, training refreshers, and standardization of unit expectations under new leadership.

- Lead internal reviews of repeat errors and implement corrective strategies (job aids, training updates, workflow changes).

- Coordinate with internal to resolve escalations and systemic issues.

- Represent LMU in cross-division and leadership meetings when delegated by the Director.

- Identify operational challenges and implement process improvements to enhance efficiency and compliance.

- Improve workflows through clearer routing, prioritization rules, and standardized templates/checklists.

Hours/Schedule: Monday-Friday 8am-5pm

SUPERVISOR III (SOCIAL SERVICE - 52313

A baccalaureate degree from an accredited college and three years of full-time satisfactory experience in social casework, at least two years of which must have been in a supervisory capacity.

About City Of New York

The City of New York is the most iconic and dynamic city on the planet. With a population of more than 8.4 million people, New York is not only the largest city in the United States — it is the academic, cultural, commercial, and financial capital of the world. City government is filled with opportunities for talented individuals seeking to improve their communities and make a meaningful difference in the lives of their fellow New Yorkers. Every day, the City’s more than 300,000 employees improve infrastructure, provide vital social services, build technology, protect health and safety, and so much more.

City of New York Careers

There has never been a better time to explore the diverse job opportunities at the City of New York—the hub of professional growth and innovation in the public sector.

Work You’ll Do

Join the City of New York’s dynamic team to contribute to the community and enhance the city’s services across a broad spectrum of disciplines. The City of New York offers a unique opportunity to engage in meaningful work that impacts the lives of millions while navigating through a career filled with learning and growth. Transform the metropolitan landscape and enrich the lives of its residents with the best minds in public administration, urban planning, and community services. The City of New York stands at the forefront of urban management and innovation. Lead with a unique position in public service, at the intersection of technology, community needs, and sustainable development. Work alongside a diverse team of professionals dedicated to improving city operations and enhancing the quality of urban life. Collaborate with the largest network of public service experts in the nation, fostering leadership, diversity training, and professional development.

Introducing the City of New York Public Service Careers

The team is building a market-leading public service career path to help professionals master their roles and contribute effectively to the city’s development.

Do Innovative Work

Join a vast network of experts—dedicated professionals at the intersection of governance, community service, and urban innovation.

Drive Change in Public Service

Deliver targeted solutions and policies that enhance city living and maintain New York as a leading global city through a depth and breadth of expertise that’s second to none.

Be Part of a Great Team

Engage in a wide range of city projects utilizing cutting-edge technology and strategies, harnessing the unparalleled capabilities, scale, and collaborative spirit of a dedicated public service team.

Future-proof Your Career

Advance your career with limitless opportunities in the public sector, supported by unmatched training, development programs, and certification support.

Explore

From improving city infrastructure to enhancing public safety, the City of New York offers a platform for professionals to apply their skills, innovate, and lead.

The City of New York Public Service Initiative

The combined efforts of various departments help overcome urban challenges and lead transformation in city management. Professionals around the globe look to the City of New York for new strategies and solutions to drive significant change and growth in urban living. ## Stay Connected

Join the Team

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