Assistant Director of Campus Mail Services to help lead and strengthen campus-wide mail operations. In this role, you'll partner with the Director to provide strategic and operational leadership across multiple mail centers-ensuring services are efficient, compliant, and customer-focused for students, faculty, staff, and campus partners.
You'll play a key role in leading teams, improving processes, and enhancing the overall service experience. If you enjoy operational leadership, data-driven problem-solving, and building strong stakeholder relationships, this role offers the opportunity to make a visible impact on daily campus operations.
Minimum Requirements- Bachelor's degree in a relevant field, demonstrating strong organizational, analytical, and communication skills.
- Five years of experience in an operational or administrative role within a postal or logistics environment, including at least two years of supervisory experience. Experience in mail operations within a higher education setting is preferred.
- A master's degree in business or management may substitute for two years of experience.
Preferred Qualifications- Experience in mail operations within a higher education environment
- USPS certification (MQC, MDP, or EMCM)
Other Requirements- Ability to work under pressure in a high-volume environment and make sound, timely decisions
- Strong problem-solving skills with the ability to identify and implement effective solutions
- Proficiency with Microsoft Office, package-tracking systems, and postal equipment
- Working knowledge of USPS products, services, mailing requirements, and electronic submission processes (Postal One, BMEU)
Position Description (Essential Duties)- Provide daily leadership and oversight to supervisory staff across campus mail centers
- Manage personnel activities including hiring, training, performance evaluations, and scheduling
- Analyze operational data to identify trends, service gaps, and process improvement opportunities
- Review, update, and audit departmental procedures to ensure compliance with Duke policies and USPS regulations
- Support budget monitoring, financial reconciliation, and postal account management
- Utilize and oversee mail processing technology, package-tracking systems, and postal equipment
- Respond to customer inquiries and service issues, recommending solutions and automation improvements
- Build collaborative relationships with campus partners, vendors, and service providers
Campus Mail Services plays a vital role in supporting Duke's academic, research, and administrative missions. As Assistant Director, you'll help deliver reliable, compliant, and customer-focused services while contributing to a culture of collaboration, innovation, and continuous improvement.
Duke offers a
competitive benefits package and a supportive work environment committed to inclusion and excellence: https://hr.duke.edu/benefits/
Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $68,970.00 to USD $127,008.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.
Your total compensation goesbeyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/
