Early Intervention (EI) is a comprehensive interagency program that supports infants and children with developmental delays in their efforts to realize their full potential. It reduces the likelihood of delays among at-risk children, assists and empowers families to meet their child's and their own needs, and entitles children, regardless of race, ethnicity or income, to services through the program. The Bureau of Early Intervention oversees provision of therapeutic services to 30,000 children ages birth to 3 years each year. At the borough level, contracted service agencies are monitored by the regional office. DUTIES WILL INCLUDE BUT NOT BE LIMITED TO: Assist with the oversight of the Regional Office practices and work to ensure that they are consistent with other EI Regional offices. Oversee staff work in the EI Hub case management and billing system. Supervise Regional Office staff. Advise the Regional Director on all matters relating to the Regional Office performance Work with staff to ensure delivery of high-quality services to NYC's children and families Address Parent and Provider Complaints and participate in Due Process proceedings as needed. Assist with staff hiring, performance evaluations and staff development and assist with developing reports and presentations Develop and implement procedures, databases and indicators to maintain information and monitor office performance and efficiency PREFERRED SKILLS: - Knowledge of early childhood development, ages birth to three years - Familiarity with best practices in working with infants and toddlers and their families, particularly infants and toddlers with delays and disabilities - Knowledge of the NYC Early Intervention Program, its policies and procedures, and of the NYC EI service landscape - Outstanding verbal communication skills, in person and on the phone - Experience with meeting facilitation, mediation, or similar tasks that involve moderation and bringing a group to consensus - Excellent written communication skills - Strong organizational and multitasking skills, and experience working with strict process requirements and deadlines - Ability to work both independently and as a team - Experience with case management or similar software/applications a plus. - Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education's website (https://studentaid.gov/pslf/) - Benefits: City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. - Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home. - Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work. Qualification Requirements 1. A Baccalaureate Degree from an accredited college or university in Business Administration, Engineering, or Social Sciences, Health Care Specialization, Physical Sciences or related programs; and A minimum of four years of progressive, responsible, experience related to Health Care Program Planning, Research, Design, Operation, Evaluation and Analysis; or 2. A Master's Degree from an accredited college or university in Public Health, Public or Hospital Administration, Health Care Specialization, Business Administration or related disciplines; and A minimum of three years progressive, responsible, experience directly related to health care program planning, research, design, operation, evaluation and analysis; or 3. A satisfactory equivalent combination or training, education and experience; and 4. Demonstrated skills in written and oral communication.