This position is incentive eligible.
Job Summary and QualificationsThe Assistant Chief Nursing Officer (ACNO) promotes high quality, patient-centered care by assisting the CNO in executive-level management of resources, strategic planning, and development. The ACNO has operational and functional responsibility for a group of patient care areas and/or special projects or initiatives. The ACNO will develop communication, knowledge, leadership, professionalism, and business skills necessary to advance to a CNO.
Major Responsibilities:
Quality
- Assists CNO in formulating policies/procedures which are consistent with recognized standards of professional practice, and which reflect the intent of regulatory standards to maintain authority, accountability, and responsibility for nursing services.
- Performs regular rounds on patients, families, employees, and physicians to enhance communication, ensure alignment, oversee operations, and foster an exceptional experience.
- Ensures continuous performance improvement initiatives are designed to measure and improve the quality of care delivered and are consistent with organization priorities.
- Ensures follow-up to patient complaints and occurrence reports is thorough and timely. Identifies system problems that may contribute to errors and monitors corrective actions to ensure effective resolution.
Service
- Assumes accountability for promoting consistent, positive patient interactions that advance the agenda of unparalleled patient service.
- Maintains a patient-first philosophy and engages in service recovery when necessary.
- Supports the development and implementation of strategies to elevate the patient experience.
- Participates in creating a professional practice environment that encourages recruitment and retention of staff in the nursing department.
- Fosters a culture conducive to evidence-based practice and clinical research.
- Serves as a role model for professional and ethical conduct and accountability.
People
- Fosters independence and autonomy in all staff members in areas of responsibility. Promotes activities which encourage independent thinking/problem-solving behaviors.
- Assists in providing leadership to nurse employees that will increase engagement, create ownership of goals, and encourage active participation in decisions impacting nurse practice.
- Assumes responsibility for continuing education and developmental needs for staff. Assumes the role of preceptor/instructor for undergraduate or graduate nursing students upon request.
- Collaborates with nursing educators to ensure that learning needs of the nursing staff are promptly identified and addressed, and that orientees receive the proper preparation to become independent practitioners.
- Works collaboratively with other patient care and support departments, fostering a climate of open communication and mutual problem-solving activities. Initiates and participates in joint performance improvement activities.
- Develops and maintains close working relationships with physician colleagues and other healthcare providers in assigned areas. Collaborates with these individuals to set goals for these areas and to develop action plans for patient care or system improvements.
- Represents the nursing services at meetings as deemed necessary; participates with department leaders in designing and providing patient care and services.
- Participates in professional organizations and community healthcare-related organizations.
Growth
- Assists in planning new services that generate additional sources of profitable revenue.
- Actively participates with others in planning activities associated with design or implementation of renovation or new construction of patient care areas. Assumes primary responsibility for projects or task groups as assigned, keeping colleagues informed of the progress toward desired outcome.
Finance
- Assists the CNO in developing and managing the nursing services budget and determining a sufficient number of qualified staff to ensure high quality, patient-centered care.
- Assists in managing costs by continually seeking data that will identify opportunities and taking action to eliminate non-value costs.
Other
- Performs other duties as assigned.
- Practices and adheres to the "Code of Conduct" and "Mission and Value Statement."
Education & Experience:
- Bachelor's Degree in Nursing* Required
- Master's Degree in Nursing or related healthcare field OR current enrollment in Master's program or equivalent Required
- 5+ years of experience in a supervisory nursing role Required
- 5+ years of experience in direct leadership in a hospital or patient care environment Required
Licensure, Certifications, Training:
Credential*: Required:
- Currently licensed as a registered professional nurse in the state(s) of practice and/or has an active compact license, in accordance with law and regulation.
Knowledge, Skills, Abilities, Behaviors:
- Honors our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of dignity and respect.
- Communicates with Impact: Ability to deliver verbal and written information in a clear, concise, transparent, and compelling manner to effectively engage others and achieve desired results.
- Attains and Leverages Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.
- Exhibits Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care, to create an unmatched value proposition for our patients.
- Leads and Develops Others: Ability to lead others to accomplish organizational goals and objectives, to provide meaningful coaching and mentoring to increase the capabilities of individuals and teams, and to drive employee engagement.
- Exhibits Efficiency: Ability to effectively handle multiple conflicting assignments, demands, and priorities with concentrated analytical skills and great attention to detail.
- Thinks Proactively: Ability to recognize the broad or long-term implications of business decisions and plans.
- Embraces Innovation: Ability to generate and develop novel or unusual ideas and proposals which challenge status quo assumptions or pro forma operations to remove barriers and to enable success of prioritized solutions.
HCA Florida JFK Hospital was named in honor of our 35th president. We have grown and have four Palm Beach County locations. Our main campus is a 558-bed acute care facility. We are known for services including: emergency services, cardiovascular care, neurosciences and robotic surgery. We offer orthopedic and spine care, bariatrics, behavioral health and obstetrics. HCA Florida JFK Hospital is a Joint Commission certified Primary Stroke Center. We are a certified Ventricular Assist Device program. We are an American College of Cardiology Chest Pain Center. Our hospital is an American College of Surgeons Commission on Cancer accredited Comprehensive Community Cancer Program. We offer two off-site ERs in Palm Beach Gardens and West Boynton Beach. They provide the same emergency treatment for adults and children. We are located in the city of Atlantis. We are near the coastal cities of Lake Worth and Boynton Beach. We are by the beach, restaurants and shopping. There is something for everybody. We invite you to join a dynamic team of clinical professionals in a fast-paced environment while living in Palm Beach County.
