The Goldman Sachs Group, Inc

Asset & Wealth Management, Communications Operations, Analyst - Richardson, TX

The Goldman Sachs Group, Inc • $70K — $95K *
Richardson, TX 75080In-Person
Finance & Insurance
Less than 5 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • 5-7 years of relevant experience in Marketing and Communications execution
  • Strong SQL skills; certification is a plus
  • Experience with CRM tools like Braze or Adobe Campaign
  • Proficient in Alteryx, Excel, HTML, Jira, Gitlab
  • Ability to perform communication auditing and validation using automation
  • Strong quantitative and data analytical skills
  • Bachelor's degree required

Responsibilities

  • Create and manage a communications execution calendar
  • Define campaign requirements with customer retention teams
  • Troubleshoot and enhance communications with technology partners
  • Build, test, and launch customer communications
  • Conduct regular audits and validations of communications
  • Collaborate with cross-functional teams to ensure alignment
  • Develop KPI reports to monitor growth and target achievement
  • Manage relationships with third-party vendors for communication activities

Benefits

  • Valuable and competitive benefits offerings
  • Wellness programs
  • Commitment to strengthening the overall employee experience
  • Opportunities for professional development
  • Supportive work environment promoting collaboration
Full Job Description
Job Description

RESPONSIBILITIES AND QUALIFICATIONS
The ideal candidate will support the execution & testing of all Marketing, Servicing and Regulatory communications for the Marcus Savings business. The candidate will be responsible for the operations and deployment of new customer communications (direct mail, email, InApp, Banners, Push) and monitor delivery and enhancement of existing communications in a timely and accurate manner. This means interpreting communication requirements, setting up workflows and segmentation lists, HTML edits for emails, rigorous campaign testing for accuracy, and working with stakeholder teams to ensure there's input and alignment. The candidate will also work with external vendors imbedded in our processes to support communication deployment. This role will require reviewing existing deployment processes, frequent auditing of comms and SOPs and identifying areas to improve speed to market or reduce operational risk, partnering closely with Business Controls teams.

The ideal candidate is resourceful, detail-oriented, intrinsically motivated, and is able to work effectively as part of a team in a fast-paced and dynamic environment, including with Creative Services, Marketing, Product Management, Legal, Compliances, and Contact Center teams. The candidate is inherently a critical thinker and problem solver, possessing the ability to look thoughtfully at communications and understand the impact decisions will have on the customer's experience with our products.

Essential Responsibilities:

  • Work with Head of Comms Execution to create a communications execution calendar and project manage all work in the team queue; maintain this calendar on an ongoing basis.
  • Partner with customer retention counterparts to define campaign requirements for net new communications.
  • Work closely with technology and product partners to troubleshoot and enhance our communications.
  • Build, test, and launch customer communications for both direct mail and email programs to meet business goals and compliance requirements.
  • Regular manual auditing and validation of communications to ensure accuracy, and research each discrepancy using all available leads.
  • Build and maintain relationships across various functional teams to enable ongoing collaboration (Product, Creative Services, Data Engineering, Marketing, Legal, Compliance, Contact Center, Business Controls etc.) .
  • Develop clear KPI reporting to ensure growth and operational targets are met; identify emerging trends or risks.
  • Manage third party vendors for deployment of communication and account fulfillment activities.

Basic Requirements:
  • Must have strong SQL (Structured Query Language) skills - Certification is a plus
  • 1+ years' work experience (Financial Services, Consumer / Retail Banking experience a plus)
  • 1+ years' experience with communication automation tools and/or CRM systems (Braze, Adobe Campaign a plus)
  • Proficiency in Alteryx, Excel, HTML, Jira, Gitlab
  • Comms auditing/validation automation and AI enablement across the operations
  • Experience collaborating cross-functionally to support business goals and requirements is a plus
  • Strong quantitative and data analytical skills to monitor and identify trends or risks
  • Aptitude to manage multiple tasks by demonstrating project planning, project management, organization, and time management skills and strong attention to detail
  • Proven record of building and adhering to processes to ensure efficiency
  • Managing external vendors
  • Excellent written and verbal communication skills
  • Ability to interact with all personnel levels of the organization
  • Ability to adapt to new changes and new challenges
  • Ability to communicate requirements for consumption by Technology
  • Bachelor's degree required

Desired Characteristics:
  • Strong project management background with the ability to determine and communicate prioritization
  • Self-starter with a strong sense of urgency and ability to perform under tight timelines
  • Strong organization, communication and critical thinking skills
  • Strong implementation/execution experience
  • Strong attention to detail and quick learner
  • Ability to effectively manage complex and/or multiple projects to completion on time autonomously

Benefits:
Goldman Sachs is committed to providing our people with valuable and competitive benefits and wellness offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are generally available to active, non-temporary, full-time and part-time US employees who work at least 20 hours per week, can be found here.

About The Goldman Sachs Group, Inc

The Goldman Sachs Group, Inc. provides investment banking, securities, and investment management services, as well as financial services to corporations, financial institutions, governments, and high-net-worth individuals worldwide. Its Investment Banking segment offers financial advisory services, including advisory assignments concerning mergers and acquisitions, divestitures, corporate defense, risk management, and restructurings and spin-offs; and underwriting services comprising public offerings and private placements of a range of securities, loans, and other financial instruments, and derivative transactions. The company’s Institutional Client Services segment provides client execution services, such as fixed income, currency, and commodities client execution related to making markets in interest rate products, credit products, mortgages, currencies, and commodities; and equities related to making markets in equity products, as well as executes and clears institutional client transactions on stock, options, and futures exchanges. This segment also engages in the securities services business providing financing, securities lending, and other brokerage services to institutional clients, including hedge funds, mutual funds, pension funds, and foundations. Its Investing and Lending segment originates longer-term loans; and invests in debt securities, loans, public and private equity securities, real estate, consolidated investment entities, distressed assets, currencies, commodities, and power generation facilities. The company’s investment management segment provides investment products and services, as well as offers wealth advisory services, including portfolio management and financial counseling, and brokerage and other transaction services.

The Goldman Sachs Group, Inc. Careers

Join the prestigious team at The Goldman Sachs Group, Inc., a global leader in finance and investments, and propel your career to new heights. Our firm is renowned for its commitment to excellence, innovation, and leadership in the financial sector.

Work You’ll Do

At Goldman Sachs, you will be part of a dynamic environment that fosters growth, diversity, and professional development. Engage in transformative projects that redefine the landscape of global finance, driven by a culture of high performance and continuous improvement.

Lead with Innovation and Leadership

Step into a role where your skills will be honed and your leadership capabilities enhanced. The Goldman Sachs Group, Inc. is at the forefront of merging financial expertise with technological innovation, creating a platform for you to lead impactful initiatives.

Join Our Diverse and Inclusive Team

Diversity and inclusion are at the core of our company culture. With employees from various backgrounds, Goldman Sachs thrives on the rich ideas and perspectives that this diversity brings. Here, every team member’s contribution is valued, and every voice is heard.

Explore Job Opportunities and Internships

Whether you’re seeking full-time employment or looking into internship opportunities, Goldman Sachs offers a range of positions that cater to different skills, experiences, and career aspirations. From analyst to executive positions, discover how you can contribute to our legacy of success.

Networking and Professional Growth

Goldman Sachs is not just a workplace. It is a community where you can build lasting relationships with colleagues and industry leaders. Our networking events, mentorship programs, and professional groups foster connections that can accelerate your career trajectory.

Benefits and Career Development

Invest in your future with Goldman Sachs’ unparalleled employee benefits and career development programs. From comprehensive health benefits to personalized career coaching and leadership training, we ensure that our team is equipped for success, both professionally and personally.

Prepare for Your Future

Ready to take the next step? Prepare your resume, sharpen your interview skills, and explore the vast array of job opportunities at The Goldman Sachs Group, Inc. Our hiring process is designed to identify and nurture talent, helping you to achieve your career goals.

Stay Connected

Keep up to date with the latest from Goldman Sachs Careers by subscribing to our job alert emails. Tailor your preferences to receive updates that match your career interests and stay ahead in the competitive financial sector.

Join The Goldman Sachs Group, Inc.

Embark on a rewarding journey with The Goldman Sachs Group, Inc. where your potential is limitless. Explore positions, read about our company culture, and apply today to become part of a team that values growth, leadership, and innovation.

SEARCH GOLDMAN SACHS JOBS

READ CAREERS BLOG

At The Goldman Sachs Group, Inc., your career is just the beginning – it’s an opportunity to excel and lead in the global financial industry. Join us and make your mark!
Learn more about The Goldman Sachs Group, Inc
Size
45,100 employees
Market Cap
$115.8 billion
Industry
Finance & Insurance
Net Income
$9.4 billion
Founded
1869
5 Year Trend
+11.3%
Revenue
$53.4 billion
NASDAQ
GS
* Ladders Estimates

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