The Goldman Sachs Group, Inc

Asset Management, Client Service Platforms - Head of Product

The Goldman Sachs Group, Inc$150K — $200K *
Finance & Insurance
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 15+ years of Product Management experience in financial services focusing on client experiences.
  • Deep understanding of asset management products including SMAs and pooled vehicles.
  • Strong communication skills for both technical and non-technical audiences.
  • Familiarity with ServiceNow and agile development methodologies.
  • Experience with all stages of the software development lifecycle.
  • Proficiency in collaborating across technical and business teams to define product requirements.
  • Demonstrated success in managing complex projects and mentoring teams.

Responsibilities

  • Lead the product management team defining strategy for client service platforms.
  • Collaborate with stakeholders to validate product opportunities and understanding user needs.
  • Guide and mentor the global client servicing product team to foster talent.
  • Prioritize development backlog based on stakeholder feedback and market research.
  • Analyze metrics to inform product strategy and decisions.
  • Compile user stories with subject matter experts and design teams.
  • Drive adoption of new features through training and close user interaction.

Benefits

  • Access to comprehensive training and development programs.
  • Opportunities for professional and personal growth.
  • Diversity and inclusion initiatives within the workplace.
  • Wellness and personal finance offerings to support work-life balance.
  • Commitment to finding reasonable accommodations for candidates with special needs.
Full Job Description
Job Description

Your Impact

As the Head of Product for Client Service Platforms, you will shape the experiences for our clients and integral components of the Asset Management technology ecosystem and OneGS 3.0 initiatives. You will lead the product management team focused on defining the features and strategy of our core client service platforms including digital experience for internal users including Onboarding / KYC, client service desktop, case management and the core orchestration technology to enable business growth. Partnering closely with key stakeholders across Service, Engineering, and Business you will establish ongoing relationships by facilitating discussions to understand their core business challenges, and to design and document requirements to provide excellent client service and scale our abilities to meet the growth of the business. As part of a cross functional agile development team, you will prioritize the development backlog and clarify and revise requirements. You will also be tightly integrated into the broader department initiatives, including expanding our internal digital presence and ensuing our products can scale with growing demand.

How You Will Fulfill Your Potential as a Product Manager
  • Define the strategic direction of feature development by building consensus among stakeholders, and partnering with engineers, designers to deliver high-quality experiences for the client service organization.
  • Spend time with users and platform stakeholders to validate product opportunities and to develop an understanding of our users and business OKRs.
  • Influence and lead the global client servicing product team; offering ongoing feedback, career mentorship, and build the right talent balance by assessing skill sets and providing ongoing mentoring to the team.
  • Prioritize the product backlog informed by stakeholder feedback, domain expertise, user insights, and market research to make informed trade-offs between new feature development, platform investment, and optimizations (build vs buy vs borrow).
  • Analyze quantitative and qualitative metrics including user feedback to inform product strategy.
  • Compile user stories and acceptance criteria in collaboration with subject matter experts, engineers, and designers.
  • Develop a collaborative working relationships with business, engineering and design teams to establish a safe team environment focused on collaborative problem solving and transparency.
  • Identify and escalate risks and dependencies across the program.
  • Lead training and rollout of new features and work closely with the users in a "white glove" approach to drive adoption and obtain feedback.
  • Keep abreast with industry trends to identify and respond to new opportunities.
  • Drive AI strategy, roadmap and adoption across the client servicing platforms.


Basic Qualifications
  • 15+ years of Product Management experience within financial services, specifically shaping client experiences and servicing platforms.
  • Understanding of asset management including retail and institutional SMAs, Alternatives and pooled vehicles.
  • Excellent written and verbal communication skills, including experience working directly with both technical and non-technical stakeholders.
  • Experience with ServiceNow is helpful.
  • Experience with all stages of the development lifecycle: inception, analysis, design, review, testing, and deployment leveraging agile development methodologies.
  • Proficiency in collaborating with technical teams, understanding software architecture, and translating technical concepts to non-technical stakeholders.
  • Experience engaging with stakeholders to design the customer experience, develop and communicate the product roadmap and define and prioritize requirements.
  • Demonstrated success in leading and mentoring cross-functional teams, managing complex projects, and delivering software solutions on schedule and within budget.
  • Be a strategic thinker, able to lead project working groups, possessing strong facilitation and data gathering skills, and able to provide creative & innovative solutions.


Experiences that will help you thrive
  • Must have a client centric and product mindset with experience collaborating with key stakeholders to propose products and their associated features.
  • Strong creative leader, self-motivated with analytical mindset who can multi-task to solve interesting and difficult technical problems under time pressure and with resource constraints.
  • A demonstrated ability to rationalize ambiguous, open-ended problems and establish and communicate and plan for progression.
  • Ensure systems can scale to handle increasing business volumes, optimize performance and throughput. Good understanding of distributed systems.
  • Be an advocate of best practices for system design and conformance to high standards for coding, testing, debugging and implementation.

About The Goldman Sachs Group, Inc

The Goldman Sachs Group, Inc. provides investment banking, securities, and investment management services, as well as financial services to corporations, financial institutions, governments, and high-net-worth individuals worldwide. Its Investment Banking segment offers financial advisory services, including advisory assignments concerning mergers and acquisitions, divestitures, corporate defense, risk management, and restructurings and spin-offs; and underwriting services comprising public offerings and private placements of a range of securities, loans, and other financial instruments, and derivative transactions. The company’s Institutional Client Services segment provides client execution services, such as fixed income, currency, and commodities client execution related to making markets in interest rate products, credit products, mortgages, currencies, and commodities; and equities related to making markets in equity products, as well as executes and clears institutional client transactions on stock, options, and futures exchanges. This segment also engages in the securities services business providing financing, securities lending, and other brokerage services to institutional clients, including hedge funds, mutual funds, pension funds, and foundations. Its Investing and Lending segment originates longer-term loans; and invests in debt securities, loans, public and private equity securities, real estate, consolidated investment entities, distressed assets, currencies, commodities, and power generation facilities. The company’s investment management segment provides investment products and services, as well as offers wealth advisory services, including portfolio management and financial counseling, and brokerage and other transaction services.

The Goldman Sachs Group, Inc. Careers

Join the prestigious team at The Goldman Sachs Group, Inc., a global leader in finance and investments, and propel your career to new heights. Our firm is renowned for its commitment to excellence, innovation, and leadership in the financial sector.

Work You’ll Do

At Goldman Sachs, you will be part of a dynamic environment that fosters growth, diversity, and professional development. Engage in transformative projects that redefine the landscape of global finance, driven by a culture of high performance and continuous improvement.

Lead with Innovation and Leadership

Step into a role where your skills will be honed and your leadership capabilities enhanced. The Goldman Sachs Group, Inc. is at the forefront of merging financial expertise with technological innovation, creating a platform for you to lead impactful initiatives.

Join Our Diverse and Inclusive Team

Diversity and inclusion are at the core of our company culture. With employees from various backgrounds, Goldman Sachs thrives on the rich ideas and perspectives that this diversity brings. Here, every team member’s contribution is valued, and every voice is heard.

Explore Job Opportunities and Internships

Whether you’re seeking full-time employment or looking into internship opportunities, Goldman Sachs offers a range of positions that cater to different skills, experiences, and career aspirations. From analyst to executive positions, discover how you can contribute to our legacy of success.

Networking and Professional Growth

Goldman Sachs is not just a workplace. It is a community where you can build lasting relationships with colleagues and industry leaders. Our networking events, mentorship programs, and professional groups foster connections that can accelerate your career trajectory.

Benefits and Career Development

Invest in your future with Goldman Sachs’ unparalleled employee benefits and career development programs. From comprehensive health benefits to personalized career coaching and leadership training, we ensure that our team is equipped for success, both professionally and personally.

Prepare for Your Future

Ready to take the next step? Prepare your resume, sharpen your interview skills, and explore the vast array of job opportunities at The Goldman Sachs Group, Inc. Our hiring process is designed to identify and nurture talent, helping you to achieve your career goals.

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Join The Goldman Sachs Group, Inc.

Embark on a rewarding journey with The Goldman Sachs Group, Inc. where your potential is limitless. Explore positions, read about our company culture, and apply today to become part of a team that values growth, leadership, and innovation.

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At The Goldman Sachs Group, Inc., your career is just the beginning – it’s an opportunity to excel and lead in the global financial industry. Join us and make your mark!
Learn more about The Goldman Sachs Group, Inc
Size
45,100 employees
Market Cap
$115.8 billion
Industry
Net Income
$9.4 billion
Founded
1869
5 Year Trend
+11.3%
Revenue
$53.4 billion
NASDAQ

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