Asbury Automotive Group, Inc

Arizona Service Director

Asbury Automotive Group, Inc$75K — $95K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years as an automotive Service Writer or similar role
  • Proven automotive Service Management experience
  • Strong technical aptitude and experience with CDK or similar software
  • Ability to manage and motivate a diverse team
  • Proven track record of improving fixed operations through CSI and utilization metrics
  • Strong customer service skills are essential
  • Must pass pre-employment background and drug tests

Responsibilities

  • Oversee the service department's daily operations
  • Manage employee schedules and reward plans
  • Forecast departmental goals and monitor performance
  • Collaborate with Parts Manager for parts turnaround
  • Ensure timely and proper servicing of customer vehicles
  • Conduct service department meetings and attend management meetings
  • Handle customer complaints and resolve issues effectively

Benefits

  • Semi-monthly pay with paid holidays and time off
  • Paid training and stock awards for eligible employees
  • Comprehensive insurance including medical, dental, and vision
  • 401k with company match and pet insurance options
  • Paid parental leave and up to 12 weeks paid pregnancy disability leave
  • Continuous training via an internal learning system and career path tools
  • Employee discounts on services and opportunities for community service participation
Full Job Description
Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Service Director, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

The primary responsibility of the Service Director is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc.
  • Manage employee schedules and pay plans
  • Forecast goals and objectives for the department and strive to meet them
  • Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
  • Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
  • Attend manager meetings and conduct service department meetings
  • Prepare and administer an annual operating budget for the service department
  • Maintain Asburys specified service customer pay gross profit growth
  • Maintain technician proficiency as specified by Asbury standards
  • Partner with technical schools to recruit technicians
  • Partner with OEM and other third party vendors
  • Handle and resolve customer complaints
  • Motivate, train, develop and reward employees
  • Communicate with customers about maintenance and service work needed effectively
  • Continue to maintain Asbury's value, quality, and integrity
  • Provide and maintain a safe work place and environment for employees and customers
  • Other duties to be determined by management
  • Strong customer service skills are a must
  • Must be able to manage a team, motivate and develop
  • Experience with CDK or other automotive software required
  • Strong technical aptitude is required
  • Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
  • Must have 3+ years as an automotive Service Writer/Service Assistant Manager
  • Previous automotive Service Management experience is required
  • Must be able to manage in a fast paced work environment
  • Must be able to pass pre-employment screens (background & drug test)


Company Benefits:

Pay and Recognition:
  • Semi Monthly pay
  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:
  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Pet Insurance

Learning, Tuition Assistance and Career Development:
  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Employee referral program with bonus opportunities

INDMANAGER

About Asbury Automotive Group, Inc

Asbury Automotive Group, Inc., headquartered in Duluth, GA, is one of the largest automotive retailers in the U.S. Built through a combination of organic growth and a series of strategic acquisitions, Asbury now operates through geographically concentrated, individually branded regions.Asbury Automotive Group is building the foundation today that will change the way we do business tomorrow.

Asbury Automotive Group, Inc. Careers

Join the dynamic team at Asbury Automotive Group, Inc., a trailblazer in the automotive industry, and be part of a professional community that values innovation, leadership, and diversity. As one of the largest automotive retail and service companies in the U.S., we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do At Asbury Automotive Group, Inc., you will collaborate with a team of passionate, curious, and skilled professionals dedicated to reshaping the future of automotive retail. Our commitment to digital innovation and superior customer service sets us apart in the industry. By joining our team, you help us drive transformative strategies that lead to operational excellence and market leadership. Transform Your Career Embark on a journey of professional growth and continuous learning at Asbury Automotive Group, Inc. We provide a wealth of resources to foster your development, including leadership programs, diversity training, and comprehensive benefits to support both your professional and personal life. Our culture thrives on mentorship and networking, ensuring you have the guidance and connections necessary to succeed. Innovative Work Environment Asbury Automotive Group, Inc. is at the forefront of the automotive industry, integrating advanced technology and innovative practices across all facets of our business. From sales and customer service to management and technical positions, our team is equipped with cutting-edge tools and a growth mindset that encourages innovation and operational excellence. Be Part of a Great Team Our team at Asbury Automotive Group, Inc. is our greatest asset. We are committed to fostering an inclusive environment where every team member can thrive. Diversity and collaboration are at the core of our culture, driving us towards achieving collective and individual successes. Future-Proof Your Career With Asbury Automotive Group, Inc., the path to a fulfilling career is wide open. Our range of positions—from entry-level roles to executive leadership—provides near-limitless opportunities for career advancement. Whether you are looking for an internship, full-time employment, or a leadership role, you will find a position that matches your skills and ambitions. Explore Job Opportunities Discover the exciting career paths available at Asbury Automotive Group, Inc. Our hiring process is designed to identify and nurture talent, ensuring that every employee is well-placed to contribute to our collective goals. Prepare your resume, sharpen your interview skills, and get ready to join a company that values what you bring to the table. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for driven, creative, and solution-oriented team players. Explore our job listings and find out how you can contribute to our success. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the rewarding opportunities that await at Asbury Automotive Group, Inc.
Learn more about Asbury Automotive Group, Inc
Size
14,200 employees
Market Cap
$3.7 billion
Industry
Net Income
$254.4 million
Founded
2002
5 Year Trend
+8.5%
Revenue
$7.1 billion
NASDAQ

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