Position Location: This role supports our Plymouth, MI branch location, which serves customers throughout the greater Detroit, MI area.
As an
Area Operations Manager, Service, you will lead a service operations organization responsible for delivering profitable growth, operational excellence, and outstanding customer outcomes across all customers in your assigned area. You will ensure service execution aligns with Siemens SI B standards and partner closely with central Operations teams, including PMO and Operations Excellence, to drive consistency, quality, and scalable service performance.
As an Area Operations Manager, Service, you will:- Drive service and operational growth by meeting and/or exceeding quarterly and annual service revenue, gross margin, and operating margin commitments
- Lead end-to-end service execution, including project services and Service Agreements, ensuring delivery within scope, schedule, cost, and quality expectations
- Plan, direct, and oversee service operations to support sustainable growth and long-term customer retention
- Monitor service and project performance to control costs, manage risk, and improve margin performance
- Partner with central Operations teams (PMO and Operations Excellence) to leverage standard tools, best practices, and shared capabilities
- Provide operational and technical support to Sales teams, including pricing guidance, scope definition, renewals, and lifecycle service strategy
- Lead workforce planning by hiring, developing, allocating, and performance-managing service resources to support current and future business needs
- Ensure balance sheet, cash flow, and working capital performance align with Siemens and SI B North Star expectations
- Maintain close alignment with Area General Management on service strategy, execution priorities, and market growth initiatives
You will make an impact with these qualifications: Basic Qualifications:
- 10+ years of experience leading service or operations organizations in a project-based, solutions, or service environment
- Financial acumen, including responsibility for service revenue, margin, cost control, and cash flow performance
- Experience partnering effectively with Sales, Project Management, and operations organizations
- High School diploma or state-recognized GED
- Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:
- Bachelor's degree in Engineering, Business, or a related field
- Technical and operational expertise relevant to service, lifecycle, and solutions-based delivery environments
- People leadership capability, including talent development and workforce planning
- Customer-focused mindset with strong relationship management and issue-resolution skills
Ready to create your own journey? Join us today!
You'll Benefit From Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $122,951 - $210,773 annually with a target incentive of 15% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
