Location: Morristown, NJ, United States
Job ID: 91913

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Area Service Operations Manager - Existing Installation

Your main responsibilities

As part of the Area East EI leadership team this role will be responsible for spearheading service fulfilment related activities within the area. The role will be the owner (in coordination with the National Ops team and field operations leaders) of the execution of all activities related to the service business (Safety, Profitability, Fulfilment/FQE compliance, Operational Excellence/Efficiency, etc...). The position reports directly to the Sr. VP Area Operations and is essential that this individual demonstrates executive level presence and can take ownership in commercial related escalations within the area to ensure the highest level of customer satisfaction while minimizing cancellation risks to the portfolio.
• Work directly with area leadership to ensure effective cost management across all district with a strong focus on labor, material, and expense management to deliver profitability expectations.
• Takes an active leadership role in the overall safety culture of the area with regards to both employee and public safety by partnering closely with Area FQE/Safety leadership (Job Quality/Safety site activities, Safety Committee engagement).
• Mentor service supervisors and IUEC employees to ensure proper training and development of talent within the area (Sup/Tech Certification Management).
• Develop and implement service management strategies within the area with strong emphasis on Fulfilment (CPSI/NC compliance, Warranty Management, PM Fulfilment) and Operational Excellence/Efficiency improvement (GPS/Payroll management, Labor/Capacity Route Planning).
• Champion the connectivity efforts within the area by becoming an Ahead product expert and holding teams accountable for proactively connecting the portfolio.
• Develop a strong partnership with National Service Operations team to ensure SEC level strategy is effectively communicated and deployed within the area.

What you bring

Minimum Education Level: Bachelor's Degree
Operational Leadership Experience: Minimum 10 years

What's in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $128,700 - $160,900

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives. Salary range may differ based on the final geographic location of the position.