Role OverviewThe Area Service Leader for Fire Service Southeast leads through local Operations managers to support profitable, efficient execution and exceptional customer service across the assigned geographic area. You will partner with regional, business, and enterprise leadership to help ensure consistent service standards, strong customer outcomes, and growth-focused operations.
Key Responsibilities
- Mentor and empower local Operations managers so they can lead strong teams and deliver reliable results.
- Drive profitable and efficient project and service execution across the territory.
- Set and reinforce high standards for professionalism, service quality, and operational discipline.
- Build an inclusive, high-performing culture that supports employee engagement and customer excellence.
- Collaborate with region, business, and enterprise leaders to align priorities and sustain predictable service delivery.
- Monitor the business environment across the designated market, including legislation, competitors, and customer needs.
- Support growth strategies and operational improvements that strengthen performance in the market.
- Help align staffing, capacity, and resource planning with market needs and business goals.
How You Will Do It- Stay close to the work and to the customer, removing obstacles quickly and keeping the team focused on what matters most.
- Own outcomes with accountability, safety, and integrity by setting clear expectations and following through on commitments.
- Improve every day through candid feedback, practical problem-solving, and continuous process improvement.
- Win as one team by building trust across Operations, regional partners, and front-line leaders while respecting diverse perspectives.
- Use market insight, actionable metrics, and disciplined planning to guide decisions and support growth.
- Coach leaders to build confidence, strengthen execution, and deliver a consistent customer experience across the area.
Qualifications- 7+ years of experience leading a business effectively.
- Bachelor's degree or equivalent experience.
- 5+ years of inclusive people leadership experience.
Nice to Have- Experience with contracting.
- Understanding of S&OP, construction legalities, procurement, and functional support structures.
- Change management experience in a matrixed organization.
- Ability to influence managers and front-line teams with trust, support, and a strong say/do ratio.
- Deep understanding of how service performance affects P&L.
- Proven ability to foster customer satisfaction while acknowledging diverse needs.
- Experience building and leading high-performing teams that value collaboration.
- Ability to execute established processes and improve them over time.
- Strong communication and interpersonal skills, both written and verbal.
- Strong time management skills and the ability to prioritize based on financial impact.
- Ability to use actionable metrics to guide planning and drive growth.
- Experience planning staffing and coverage across accounts and markets with regional leadership.
Why Join UsWe offer a competitive salary and incentive/bonus plan, with a hiring range of $139,000 to $185,000 based on education, experience, knowledge, skills, abilities, internal equity, and market data. This role also includes paid time off, with 15 vacation days in your first year plus paid sick leave, and a comprehensive benefits package that includes 401(k), medical, dental, and vision coverage from day one. You will also have access to extensive training, cross-training opportunities, a collaborative team environment, and our Zero Harm commitment to safety.
If you are ready to lead with purpose and help deliver outstanding service across the Southeast, we encourage you to apply.
