KeyBank

Area Retail Leader- CNY East Area

KeyBank • $96K — $181K *
Syracuse, NY 13210In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of branch management experience required
  • 5+ years of leadership experience in financial services with a focus on sales required
  • Strong understanding of P&L, credit and lending practices required
  • Excellent communication and public speaking skills required
  • Multi-site management experience preferred
  • Bachelor’s degree preferred

Responsibilities

  • Drive sales, service, and financial leadership across multiple branches
  • Coach and develop Branch Managers to achieve performance metrics
  • Foster a strong client experience culture in all branches
  • Lead recruitment, hiring, and performance management of branch teams
  • Collaborate with business partners to develop successful area strategies
  • Manage risks and ensure compliance within all operations
  • Initiate improvements based on client feedback and experience metrics

Benefits

  • Comprehensive health and wellness benefits
  • Retirement savings plan options
  • Employee recognition programs
  • Ongoing training and development opportunities
  • Opportunity for performance-related bonuses
Full Job Description
Location:


Job Summary
Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. The Area Retail Leader (ARL) is responsible for the sales, service, and financial leadership of multiple branches in a defined geographic area. The ARL drives results through regular, in-person branch visits where they spend time observing and coaching the Branch Manager and their direct reports, partnering with the Branch Manager on joint calling efforts, and focusing on sale/revenue generation activities. The ARL leverages relationships with line of business partners to benefit the client, support the delivery of distinctive client service, and achieve sales/financial results for the area branches. Responsible for leading client and teammate experiences across their defined area, ensuring alignment with strategic goals while fostering a culture of excellence and engagement through connection, inclusion, coaching, and recognition. The ARL partners with the Centralized Retail Support team to ensure operational efficiencies, risk management, and compliance within the branches in their defined geographic area. The ARL has oversight of recruiting, hiring, training, and supervision of Branch Managers and their direct reports and ensures adherence to the staffing model for branches in their defined geographic areas.

Essential Functions
  • Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
  • Accountable for growing the business through retention, expansion, and acquisition tactics, and for leading Branch teams to success in attaining activity, behavior, and outcome expectations as well as achieving individual expectations.
  • Meet or exceed established client growth and profitability goals by ensuring the retail branch teams are using appropriate sales and service processes in all client interactions. This is accomplished through monthly observational coaching sessions, joint sales calls, using the coaching model, developing/utilizing individual professional development plans, and by leveraging Branch Manager skills assessment for each direct report.
  • Build, coach, develop, lead, and motivate a team of Branch Managers who can analyze client needs and recommending financial solutions that create lasting client relationships, ensuring understanding of Key's products and services, Key's sales and service process, and the competitive landscape, while instilling Key's vision and values with branch teams.
  • Engage in a disciplined approach to human capital by holding each branch team accountable for performance management as well as talent recruitment, development, and retention.
  • Serve as the leader in their area and foster strong partnerships with all lines of business, the Regional Retail Leader, the Regional Onboarding Specialist, and the Centralized Retail Support team to develop the area strategies and implement network initiatives.
  • Execute a consistent disciplined coaching and performance management process by observational coaching, joint sales calls, growth and development, utilization of training tools, all leveraging our culture of reward and recognition.
  • Establish a team environment where corporate, segment, and district strategies are communicated, an open two-way dialogue is encouraged, and best practice sharing is prevalent; promote collaboration at both the direct report level and within the branches.
  • Partner regularly with Business Banking and Private Bank Relationship Managers, Key Investment Services (KIS) Financial Advisors, Key Private Client (KPC) Leaders, and Mortgage Loan Officers in coaching sessions to develop the area strategies.
  • Act as the primary risk manager for the area, ensuring full compliance with operational, regulatory, and security standards. Proactively identifies, mitigates, and escalates risks, and fosters a culture of accountability and risk awareness across all branches.
  • Monitor and respond to client experience metrics and feedback, leveraging insights to effectively coach teams and drive continuous improvement. Serve as the voice of the client within the market, advocating for enhancements to tools, processes, and policies that impact the client journey.
  • Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
  • Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education
  • High School Diploma GED or equivalent experience (required)
  • Bachelor's Degree (preferred)

Work Experience
  • 5+ years Branch management experience (required)
  • Multi- site management (preferred)
  • 5+ years leadership experience in the financial services industry with a focus on successful sales teams (required)
  • Demonstrated ability to effectively communicate and possess strong public speaking skills (required)
  • Strong business acumen to include an understanding of financials (P&L), credit and lending practices and business banking (required)

Skills
  • Demonstrated ability to develop and execute sales plans and lead teams to sales and service success; Ability to coach sales staff to meet designated goals.
  • Ability to develop strong, trusted partnerships/relationships with the leadership team, line of business partners, and critical stakeholder groups; effectively managing internal and external centers of influence.
  • Proven leader; gets the most and best out of people; sets and communicates clear goals; inspires, holds people accountable; develops others.
  • Excellent leadership skills - a track record of building both internal sales teams as well as managing outside agencies, reps, brokers, or consultants with proven results.
  • Consistently addresses conflict and models managerial courage; Ability to confidently deliver tough messages.
  • Provide guidance and support to branch managers and their teams; conduct regular coaching sessions and develop individual development plans.
  • Analyze data and trends to make informed decisions and drive business strategies; understand financials, credit and lending practices, and business banking.
  • Develop and implement strategic plans to achieve business goals; set clear objectives and align team efforts to achieve them
  • Prioritize understanding and meeting client needs; ensure that branches deliver exceptional service that enhances client satisfaction and loyalty.
  • Take ownership of branch performance and outcomes; ensure that all teammates are held accountable for their responsibilities and goals, fostering a culture of responsibility and reliability.
  • Manage and oversee consumer banking services; ensure that branches provide comprehensive banking solutions that meet the financial needs of individual clients.
  • Prioritize tasks based on urgency and importance; manage multiple responsibilities efficiently to ensure smooth branch operations.
  • Evaluate complex situations quickly and make effective decisions that align with business goals; develop creative solutions to unique problems.

Core Competencies
  • All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands
  • Consumer Retail Management - Ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs.

Travel
  • Occasional travel to include overnight stay.

Driving Requirements
  • May need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid driver's license required.

Work Location Category
  • Office-Based


COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 08/14/2026

About KeyBank

Shockingly, nearly 9-in-10 people who get their real estate license in America fail. We're solving that problem; And doing it while increasing profitability for the brokerage. Through technology, business automation, and a team approach we have created a system where agents focus solely on working with clients and closing deals.

KeyBank Careers

Joining KeyBank means stepping into a world of professional growth and innovation, where job opportunities abound in an environment that values leadership, diversity, and forward-thinking. As a member of our team, you will be part of a company that's committed to empowering your career journey while contributing to the financial wellness of our communities.

Work You'll Do

At KeyBank, we're not just in the business of banking; we're in the business of helping individuals and communities thrive. By joining our team, you will have the chance to be part of a culture that celebrates diversity and fosters leadership and professional development. Whether you're looking for a position in customer service, IT, finance, or management, KeyBank offers a variety of roles suited to your skills and career aspirations.

Innovate and Lead

KeyBank stands at the intersection of finance and innovation. Our employees are encouraged to lead with creativity and integrity, driving solutions that make a real difference. With a focus on digital transformation and sustainable growth, your work at KeyBank will challenge the status quo and encourage you to explore new ideas.

Grow Your Career

Career growth at KeyBank is not just a possibility—it's a priority. We are dedicated to your professional development through comprehensive training programs, leadership workshops, and continuous learning opportunities. Our commitment to your growth is matched by our dedication to inclusion, ensuring all voices are heard and valued.

Be Part of a Great Team

Our team at KeyBank is our strongest asset. We believe in using our collective skills to foster an environment of innovation and collaboration. Join us and connect with colleagues who are just as passionate and driven as you are. Through teamwork, we achieve exceptional results and push the boundaries of what's possible in the banking sector.

Internship and Employment Opportunities

For those starting their careers, KeyBank offers robust internship and employment opportunities that provide a solid foundation in the financial industry. Interns at KeyBank gain hands-on experience, beneficial networking connections, and insights into our day-to-day operations, setting the stage for a successful career.

Benefits and Culture

KeyBank is committed to offering benefits that enhance your life and well-being. From healthcare to retirement plans, and flexible working conditions, we ensure our employees are well taken care of. More than just benefits, our company culture is built on respect, integrity, and accountability—values that guide us in making a positive impact on our clients and communities.

Join Our Team

Explore the job opportunities at KeyBank and find the right fit for your skills and interests. We are continuously hiring and looking for individuals who are curious, innovative, and ready to make a difference. Prepare your resume, ace your interview, and join a team that's dedicated to your success and to transforming the landscape of banking.

Stay Connected

Keep up to date with the latest career tips, industry insights, and company news by following our careers blog. Personalize your experience by subscribing to job alert emails tailored to your preferences, and discover the exciting and rewarding career opportunities that await at KeyBank.

Search KeyBank Jobs

Ready to take the next step in your career? Search open positions at KeyBank that match your skills and interests. We look for passionate, creative, and solution-driven team players who are ready to grow and succeed in a dynamic and supportive environment.

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Join KeyBank and be part of a company where your career is as important to us as it is to you. Together, let's unlock opportunities for growth, innovation, and meaningful impact in the financial world.
Learn more about KeyBank
Size
17,110 employees
Market Cap
$16 billion
Industry
Finance & Insurance
Net Income
$1.3 billion
Founded
1825
5 Year Trend
+5.6%
NASDAQ
KEY
* Ladders Estimates

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