Job Skills / RequirementsPosition Overview: The Area Manager reports directly to the National Director of Operations in overseeing janitorial operations, staff performance, and client satisfaction. The ideal candidate will have a proven track record of managing janitorial contracts, ensuring the highest levels of service and client satisfaction. This role requires a dynamic individual with strong leadership skills and the ability to manage complex operations.
Essential Functions: The essential functions of this position include, but are not limited to:
- Leadership and Client Liaison
- Directly report to and implement initiatives from the National Director of Operations, while acting as primary liaison with client site-level management.
- Represent ServiceMaster by Crane IFS in daily, weekly, and ad hoc client meetings and audits.
- Respond to audit reports and coordinate actions to maintain compliance and performance, resulting in adherence to Key Performance Indicators (KPIs).
- Lead and mentor Site Managers of multiple locations to deliver high-quality cleaning services, while inspecting work areas regularly to ensure cleanliness standards are met.
- Operational Oversight and Performance Monitoring
- Monitor and report on contract performance, including financial metrics and service quality.
- Collaborate with internal teams to optimize operations and drive continuous improvement.
- Conduct ongoing audits of service performance versus scope and project directives.
- Complete and submit all reporting requirements on a daily, weekly, and monthly basis.
- Work within set budgets for labor and materials, while monitoring labor hours and overtime.
- Safety and Compliance
- Collaborate with HR and administrative support to ensure proper onboarding/offboarding, completion of required training, payroll accuracy, and issue resolution.
- Ensure full compliance with workplace safety regulations.
- Be reasonably available outside of regular business hours to respond to urgent operational or safety issues, either remotely or in-person, depending on severity.
Additional Essential Functions:- Ability to work independently with minimal or no supervision.
- Ability to communicate effectively with clients and coworkers.
- Ability to work cooperatively with others.
- Ability to accept direction and constructive criticism.
- Ability to complete tasks in a timely manner.
- Ability to effectively multitask and manage multiple projects.
- Ability to maintain consistent attendance and punctuality.
Qualifications and Physical Demands:- Bachelor's degree in business management, Operations, or a related field preferred.
- Minimum of 5 years of experience managing janitorial contracts.
- Bilingual in English and Spanish required.
- Strong leadership, team development, and performance management skills.
- Excellent communication and interpersonal abilities to maintain positive client relationships.
- Proven track record of successfully managing and growing client accounts.
- Proficiency in Microsoft Office Suite and other relevant software.
- Significant standing, walking, pushing, kneeling, bending, twisting, reaching, squatting, and crawling.
- Must be able to work in varying warehouse environments and temperatures, including exposure to noise, heat, cold, and indoor/outdoor conditions.
- Must be able to lift and/or carry up to 25 pounds frequently.
Additional Information / BenefitsBenefits: Paid Vacation, Paid Sick Days, Paid Holidays, Supplemental Insurance after 60 days, Composite Safety Shoe Reimbursement after 30 days
This is a
Full-Time position
1st Shift,
2nd Shift,
3rd Shift,
Weekends.
