Key Responsibilities
• Lead a team of associates and occasionally supervisors to own and manage a process area within a distribution center
• Drive a performance-based culture in the area to meet or exceed stated performance objectives in safety, quality, productivity, customer experience and employee morale
• Implement and uphold standard work and audit practices for the team
• Conduct root cause analysis and drive corrective actions on misses on operational metrics
• Drive operational excellence by fueling continuous improvement efforts across various parts of operations
• Develop and share best practices across departments, shifts and other distribution centers
• Manage and develop associates through hiring, training, mentoring, clearly communicating job expectations, and drive accountability through counseling, and performance reviews
• Create, manage, and support associate recognition programs
• Support all safety and regulatory compliance programs to ensure a safe work environment for all associates
• Ensure area and shift readiness requirements are met daily and associate barriers are quickly addressed
• Develop collaborative operational plans across multiple shifts and departments
• Align operational capacity requirements with headcount planning to meet daily operational goals and customer commitments through shift planning, capacity balancing and strong execution
• Follow daily and hourly leadership routines to drive timely completion all key activities
• Ensure equipment is maintained to standards, and is being operated safely and effectively at all times
• Provide associate with all available tools and resources to perform their duties in an efficient and safe manner
• Perform other duties as assigned
Competencies and skills
• Strong problem solving and analytical abilities to provide thought provoking and workable business solutions
• Strong interpersonal, written, and verbal communication skills
• Proven track record of driving positive change through lean implementation and Kaizen events, and delivering strong results
• Adept at motivating team members in a deadline driven environment
• Ability to operate independently and efficiently in an ambiguous environment
• Hands on experience with Warehouse Management Systems (WMS)
