As an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company policies and procedures in two or more locations; directs all administrative, customer service, and logistics activities to help the Company achieve its financial and service goals.
In this role you will:
- Supervise customer service, administrative, warehouse and transportation functions and related employees to maintain established service standards; monitor and measure activities to verify timeliness and accuracy of service
- Serve as member of the Branch Steering Committee to facilitate resolution of service and other operational issues and help ensure that the objectives of the branch are being met; communicate with sales management and customers to identify customer service requirements
- Staff all branch service and administrative positions, and monitor performance against goals; ensure branch employees are trained in Company procedures, systems, and applications; oversee daily warehouse cycle counts and all quarterly and annual inventory closing work
- Set branch schedules and establish specific procedures to meet local service requirements
- Resolve local service failures and take necessary action to prevent recurrence
- Call or visit customers to ensure service expectations are being met
- Host customer tours of branch when appropriate
- Assist Branch Manager in managing the profitability, expenses, and assets of the branch
What you bring to the table:
- Minimum of 5 years experience required - Senior-level management position for an individual with substantial operations experience
- 4 year degree preferred or equivalent business or operations experience
- Knowledge of wholesale distribution industry and supply chain management principles
- Knowledge of continuous improvement processes
- Knowledge of Microsoft Office Suite and SAP
- Oral and written communication skills
- Supervisory and leadership skills
- Problem solving and conflict resolution skills
- Organizational and time management skills
- Ability to effectively supervise staff and achieve results through others
- Ability to effectively train and instruct in both group setting and one-on-one
- Ability to develop and maintain relationships with customers and suppliers to achieve short and long-term goals of branch
- Ability to effectively present Company services and quality standards to customers
- Ability to handle customer complaints and mediate customer disputes
- Ability to motivate and influence others
- Some travel required
Compensation Details: The expected starting rate of pay for this position is $84,000 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.
Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.
