Job DescriptionHow You'll Make an Impact: As the
Area General Manager, you will serve as the senior Sodexo leader for a key pharmaceutical client, overseeing workplace experience and day-to-day operations across
Mississauga and
Montreal. You will lead a diverse portfolio including facilities services, security, mailroom, catering, micromarket, AV, and office operations, ensuring an exceptional employee experience while delivering strong operational, financial, and client outcomes.
Key Responsibilities- Lead all aspects of workplace experience, facilities services, and business support operations across the Mississauga and Montreal locations.
- Manage and develop a team of 9 direct reports while fostering a culture of accountability, collaboration, and service excellence.
- Oversee third-party vendors and subcontractors across multiple service lines, ensuring service level agreements, performance standards, and client expectations are consistently met.
- Drive operational excellence through effective planning, delegation, prioritization, and continuous improvement initiatives.
- Manage budgets, forecasting, financial reporting, labour planning, and cost controls while ensuring overall account profitability.
- Act as the primary point of contact for client stakeholders, building trusted relationships and identifying opportunities to enhance the workplace experience.
- Coordinate facilities-related services including maintenance vendors, security, mailroom operations, AV services, office services, catering, and workplace hospitality programs.
- Monitor service performance and implement quality improvements to enhance employee and client satisfaction.
- Ensure compliance with all company policies, client standards, health and safety regulations, and applicable provincial and federal legislation.
- Leverage vendor networks, sourcing strategies, and facilities management partners to proactively identify solutions and support operational requirements.
- Analyze operational metrics and financial performance to identify efficiencies and opportunities for continuous improvement.
- Travel quarterly to the Montreal location to support operations and stakeholder relationships.
QualificationsWhat You'll Need to Succeed:- Minimum 5+ years of progressive leadership experience managing multiple service lines within workplace experience, facilities management, hospitality, property management, office operations, corporate services, or a related environment.
- Experience leading multi-site operations with accountability for service delivery, client satisfaction, financial performance, and employee engagement.
- Proven experience managing vendors, subcontractors, and outsourced service providers across multiple service lines.
- Strong financial acumen with experience managing budgets, forecasting, labour planning, financial reporting, and operational performance metrics.
- Demonstrated experience leading multi-functional teams in a fast-paced environment with competing priorities.
- Exceptional client relationship and stakeholder management skills, with the ability to influence and build credibility at all levels of an organization.
- Strong operational leadership with a hands-on, solutions-oriented approach and the ability to navigate ambiguity.
- Experience managing workplace services such as facilities, office operations, hospitality, catering, mailroom, security, AV, or related service environments.
- Proven ability to identify operational efficiencies and drive continuous improvement initiatives.
- Excellent organizational, communication, and technology skills, including Microsoft Office applications.
- Ability to work independently, prioritize effectively, and make sound business decisions.
- A passion for service excellence, workplace experience, hospitality, and people leadership.
Preferred Qualifications- Experience within a corporate office, pharmaceutical, healthcare, professional services, integrated facilities management, or property management environment.
- Knowledge of facilities management vendors, sourcing practices, contract management, and outsourced service delivery models.
- Experience overseeing workplace experience programs and employee-facing services.
Additional Information 
