High School diploma or GED; four-year degree preferred.
5+ years management experience in multi-site commercial vehicle dealerships or similar businesses.
Proven track record in leading either commercial truck dealerships, heavy equipment dealerships, or transportation businesses.
Strong financial skills including budgeting and forecasting.
Demonstrated ability to lead cross-functional teams in various dealership operations.
Analytical skills for complex operational and financial data evaluation.
Exceptional leadership, coaching, and organizational development capabilities.
Valid driver's license with acceptable motor vehicle record required.
Willingness to travel up to 50% within the dealership network.
Responsibilities
Develop and execute strategic plans to achieve sales targets and business objectives.
Lead, mentor, and manage dealership staff for effective operations and high employee engagement.
Monitor financial performance including budgeting, forecasting, and reporting for profitability.
Optimize service department processes to ensure compliance with standards.
Oversee customer service tactics to boost satisfaction and retention rates.
Implement marketing strategies to increase dealership visibility and attract customers.
Ensure adherence to company policies and regulatory requirements.
Build strong relationships with manufacturers and suppliers for strategic partnership.
Analyze market trends and competitor activities to find growth opportunities.
Cultivate a continuous improvement culture within the dealership.
Benefits
Comprehensive health and wellness programs.
401(k) with company match.
Professional development and training opportunities.
Employee discounts on vehicles and services.
Paid time off and holidays.
Full Job Description
Area of Focus:
Own the relationships with customers for truck sales, service, and parts.
Lead the recruitment and retention of top talent to drive revenue growth in parts, service, and vehicle sales.
Maintain interaction with sales leadership and provide operational support to retain and grow the Region's revenue base.
Executes upon and corrects any quality assurance issues regarding service delivery, customer service and day to day operations of dealerships in designated region according to the company's policies and procedures.
Improve the operational and administrative functions and drive consistency in the assigned Region.
Leverages extensive experience, expertise, and judgement to plan and accomplish goals.
Interacts with functional heads and Central Support Office.
Key Responsibilities:
Develop and execute strategic plans to achieve sales targets and business objectives.
Lead, mentor, and manage a team of dealership managers and staff to ensure efficient operations and high levels of employee engagement.
Monitor financial performance, including budgeting, forecasting, KPI's, and financial reporting, to ensure profitability.
Optimize service department workflow, manage repair standards, pricing, and ensure compliance with safety and OEM standards.
Oversee customer service standards to ensure a high level of customer satisfaction and retention.
Implement effective marketing and sales strategies to enhance dealership visibility and attract new customers.
Ensure compliance with all company policies, procedures, and regulatory requirements.
Build and maintain strong relationships with manufacturers, suppliers, and other key stakeholders.
Analyze market trends and competitor activities to identify opportunities for growth and improvement.
Foster a culture of continuous improvement and innovation within the dealership.
Qualifications:
High School diploma or GED equivalent is required, four-year degree is preferred.
Five years management experience; multi-site commercial vehicle dealerships or similar business structure.
Demonstrated success leading commercial truck dealerships, heavy equipment dealerships, transportation businesses, or comparable multi-location operations.
Financial acumen to include budgeting and forecasting.
Proven ability to lead cross-functional teams across sales, service, parts, finance, and support functions.
Strong financial and business acumen with the ability to analyze complex operational and financial data.
Exceptional leadership, coaching, and organizational development skills.
Must possess a current and valid driver's license and maintain an acceptable motor vehicle record (MVR)
Ability to travel up to 50% to other locations in the dealership network.
