Job DescriptionThe Area General Manager is responsible for leading and overseeing the operations of multiple resort properties to ensure strong overall performance, brand consistency, and exceptional guest and owner experiences. This role provides leadership and direction to on-property General Managers, ensuring operational excellence, financial performance, and alignment with Hilton Grand Vacations' standards and values.
This leader will drive strategic initiatives, oversee capital projects and renovations, manage financial performance-including HOA-related components-and build strong partnerships with key stakeholders
ResponsibilitiesKey Responsibilities Include:- Lead and be accountable for the overall performance of multiple resort properties
- Direct, coach, and develop General Managers, driving accountability and leadership capability
- Own and optimize regional financial performance, including revenue growth, cost controls, and profitability
- Ensure consistent, high-quality guest and owner experiences using data and feedback to drive improvements
- Execute company priorities and operational initiatives across all properties
- Oversee capital planning, renovations, and property improvement projects
- Ensure compliance with company policies, brand standards, and HOA governance requirements
- Build and maintain effective relationships with HOA boards, ownership groups, and corporate partners
- Promote and exemplify Hilton Grand Vacations' values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Urgency
- Complete all required compliance and training programs
- Perform other duties as assigned
QualificationsWhat are we looking for?Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Minimum 7 years of related hospitality leadership experience
- Minimum 6 years of management experience at the Director level or above
- Proven experience managing multi-property resort or hotel operations
- Strong financial acumen with demonstrated success in revenue growth and expense management
- Food & Beverage leadership experience
- Hawaii market experience required
- Experience working in a union environment
- Experience managing or partnering with HOA boards
- Ability to lead large-scale projects such as renovations or resort repositioning
- Willingness to travel up to 10%
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Bachelor's degree
- 10+ years of related experience
- Executive-level leadership experience
- Background in branded hotel, resort, or vacation ownership environments
- Experience overseeing resorts with complex service offerings
