Area Customer Implementation Manager, Eastern Mediterranean Area (EME)
We are currently seeking an Area Customer Implementation Manager, EME, based in Istanbul, Türkiye or Cairo, Egypt. The successful candidate will primarily support the Eastern Mediterranean Area, including but not limited to Türkiye, Egypt, Bulgaria, Israel, Romania, and Ukraine. As part of the European Customer Implementation team, the role also works closely with colleagues across Europe, providing implementation support and collaborating on cross-area initiatives wherever business opportunities arise.
Key Responsibilities
- Leads the new customer implementation process bridging sales and operational activities (from sales award to on-boarding to stable operation).
- Ensures smooth transition of new or additional business into the organization.
- Acts as the customers’ center of gravity on implementations and issue resolution.
- Drives overall implementation project plan across all geographies and ensures delivery of all functions involved.
- Rolls off customer accounts once the implementation phase is completed.
- Routinely applies subject matter knowledge to solve common business issues operating within practices and procedures covered by precedents or well-defined policies.
- Handles most situations independently, receives minimal guidance, but seeks advice, guidance and support on more complex or non-routine topics.
- Understands overall nature of the business and the interdependencies between own and other functions.
- Guides performance and results of relevant teams and will adapt departmental plans and priorities to address resource and operational challenges.
We are looking for
- A good understanding of the business drivers of Maersk business and product portfolio.
- Customer-centric mindset and extensive experience in shipping, forwarding, or logistics.
- Proven track record of delivery and navigating complex operational and commercial challenges.
- Proven experience in project management; large-scale projects with multiple dependencies, risks, and stakeholders.
- Confidence in interpersonal skills and relationship building.
- Ability to work unsupervised and influence decision-makers in a matrix organization.
- Effective stakeholder management across organizational levels; exceptional verbal, written, and presentation skills with ability to influence others.
- A holistic mindset, with the ability to focus on critical details that drive progress.
- Strong analytical skills to proactively identify risks and opportunities.
- A collaborative and structured approach to problem-solving, with a strong focus on effective time management and delivering results in a dynamic environment.
- High sense of urgency, persistence, responsibility, and accountability.
- Exposure to data, digital tools, and project-based initiatives, including the use of AI to generate insights, enhance decision-making, and drive high-quality implementation outcomes.
- Proficiency in IT tools & MS Office Programs (MS Office, PowerPoint, MS Project
- Fluency in English is a must.
We Offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
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