Accounts Receivable Collections Manager
Location: Fully OnSite in Franklin, TN
Schedule: Monday-Friday
Employment Type: Full-Time, Direct Hire
Soni's client is seeking an experienced Accounts Receivable Collections Manager to lead a high-performing collections team and drive improvements in cash flow, collections performance, and accounts receivable management. Reporting to the Revenue Cycle Director, this individual will oversee daily collections operations, mentor team members, and partner cross-functionally with Sales, Credit, and Operations to reduce delinquent accounts, minimize bad debt, and improve Days Sales Outstanding (DSO).
Responsibilities:- Lead, coach, and develop the Accounts Receivable Collections team to achieve departmental goals and performance metrics.
- Monitor key performance indicators (KPIs), including cash collections, DSO, aging, and overall portfolio performance.
- Oversee daily collections activities and ensure timely resolution of outstanding accounts.
- Partner with Sales, Credit, and Operations to resolve customer account issues and improve collection efforts.
- Escalate high-risk or delinquent accounts and recommend appropriate actions, including credit holds or account reviews.
- Coordinate documentation and approvals for account write-offs.
- Prepare, analyze, and distribute reports related to collections activity, delinquent accounts, and other AR metrics.
- Support month-end close activities and reporting requirements.
- Lead customer meetings and internal conference calls to resolve complex collection issues.
- Train team members and supervisors on collections policies, procedures, and best practices.
- Monitor customer payment trends, credit limits, and account aging to proactively identify collection risks.
- Evaluate employee performance and provide coaching, training, and professional development opportunities.
- Assist leadership with special projects and continuous process improvement initiatives.
Qualifications:- Bachelor's degree in Accounting, Finance, Business, or a related field required.
- Minimum of 4 years of Accounts Receivable leadership or management experience.
- Experience within the logistics, transportation, or supply chain industry is preferred.
- Strong understanding of accounts receivable processes, commercial collections, and credit management.
- Proven ability to make sound business decisions while balancing customer relationships and company objectives.
- Excellent analytical, financial analysis, and problem-solving skills.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Experience analyzing data and preparing operational and financial reports.
- Demonstrated experience training, mentoring, and developing team members.
- Excellent written and verbal communication skills with the ability to collaborate across all levels of an organization.
- Advanced Microsoft Excel skills required.
- Experience with Microsoft Dynamics 365 and/or SAP is a plus.
- Flexibility to work additional hours as business needs require.
Preferred Skills: - Leadership and team development
- Accounts Receivable management
- Commercial collections
- Financial reporting and analysis
- KPI and performance management
- Process improvement
- Cross-functional collaboration
- Customer relationship management
Compensation: $90,000-100,000
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
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