Citigroup, Inc

Apps Sup Tech Lead Analyst - Vice President

Citigroup, Inc • $125K — $188K *
Irving, TX 75061Hybrid
Information Technology
5 - 7 years of experience
6 days ago
Job Overview by Ladders

Qualifications

  • 6-10 years of relevant experience in application support
  • Strong problem-solving and strategic thinking abilities
  • Demonstrated leadership and interpersonal skills
  • Service-oriented mindset
  • Ability to thrive in a fast-paced environment
  • Experience leading requirement gathering for large projects
  • Proficiency with basic technical tools

Responsibilities

  • Collaborate with technology teams to enhance system functions and resolve problems
  • Provide expertise in application support principles
  • Define systems' scope and objectives for impactful application enhancements
  • Work closely with Product Owners and Analysts on system impacts
  • Identify risks and propose solutions to mitigate security issues
  • Advise and mentor junior analysts and allocate tasks
  • Perform incident triage, root cause analysis, and manage service delivery functions

Benefits

  • Comprehensive medical, dental, and vision coverage
  • 401(k) retirement plan
  • Life, accident, and disability insurance
  • Wellness programs
  • Generous paid time off including vacation and sick leave
  • Paid holidays
Full Job Description
The Apps Support Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:
  • Partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions
  • Provides expertise in area and an advanced level of understanding of the principles of apps support
  • Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements
  • Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals
  • Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
  • Considers the implications of the application of technology to the current environment
  • Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options
  • Acts as advisor or coach to new or lower level analysts; allocates work
  • Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions
  • Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services
  • Persuades and influences others through strong and comprehensive communication and diplomacy skills
  • Performs other duties and functions as assigned
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency


Recommended Qualifications:
  • 6-10 years experience
  • Practical problem solving and strategic thinking skills
  • Demonstrated leadership, interpersonal skills and relationship building skills
  • Service oriented attitude
  • Ability to work in a fast-paced environment
  • Experience working or leading requirement gathering efforts for multiple large development projects at one-time
  • Proficient using basic technical tools and systems
  • Good interpersonal and communication skills


Education:
  • Bachelor's/University degree


Additional Skills and Responsibilities:
  • Has a strong understanding and experience in leading all aspects of Incident Management, Problem Management, Service Improvements, Monitoring and Observability instrumentation, SRE(Site Reliability engineering) Frameworks and adoption, Disaster recovery and resiliency, and automation of production services
  • Leads the production monitoring, Implementation of Observability using AppD, Splunk, Grafana & strong knowledge of monitoring tools used in the industry
  • Collaborates with development team, Architecture teams and Infrastructure teams and leads service improvement plans
  • Supports the delivery of the L2 Service Delivery and SRE (Site reliability engineering) objectives for the business/region
  • Leads the team and contributes towards achievement of service performance against targets for the organization
  • Strong bias towards automation and using SRE Framework
  • Responsible for execution of day-to-day service delivery functions including the following:
    • Incident Management: Performs incident triage, root cause analysis, and collect and validate business impact
    • Service Management: Collaborates with Technology Organization and manages service risk/maturity assessments and drives the Service Improvement Plans
    • Knowledge Management: Develops/tests knowledge objects to support increased L0, L1, and L2 resolution
    • Change Management: Review and approve changes.
    • Capacity Management: Review capacity across service components
    • Continuity Management: Schedule and facilitate COB testing, maintain recovery plans
    • Configuration Management: Build/update service configuration
    • Third Party Asset Management: Manage 3rd party asset management (licensing compliance/optimization)
    • Service Readiness: This activity encompasses review of major releases & new application install from very early stage of the project/program, to ensure Risks are documented and remediated before production Go Live
    • Service Risks: Ability to identify, document and Manage Service Risks within Applications and effectively manage the resolutions of Risks
    • Monitoring: Collaborate and engage with various teams to enable monitoring / observability of production services


Job Family Group:
Technology

Job Family:
Applications Support

Time Type:
Full time

Primary Location:
Irving Texas United States

Primary Location Full Time Salary Range:
$125,760.00 - $188,640.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jun 02, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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