Citigroup, Inc

Applications Support Senior Manager - Global Markets Regulatory Support

Citigroup, Inc • $145K — $217K *
Mississauga, ON L4T 0A1In-Person
Information Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years in Application or Production Support with management experience
  • Senior-level stakeholder management expertise
  • Strong project management skills with proven service improvements
  • Excellent communication, negotiation, and interpersonal skills
  • Ability to work under pressure with a positive, proactive approach
  • Strong commercial awareness and experience in capacity planning
  • Proficient in UNIX/Linux/Big Data environments and advanced scripting capabilities

Responsibilities

  • Lead and manage a team, overseeing performance, hiring, and budgeting
  • Drive improvements in service levels through operational efficiencies
  • Formulate strategic application management frameworks for capacity and throughput
  • Influence senior leaders and effectively manage vendor relationships
  • Provide technical guidance to improve application stability and performance
  • Conduct root cause analysis and implement continuous improvement initiatives
  • Ensure compliance with laws and regulations, managing risk effectively
  • Mentor team members for professional growth and effective collaboration

Benefits

  • Comprehensive benefits package including health, dental, and vision coverage
  • Retirement plans with employer contributions
  • Flexible working hours to promote work-life balance
  • Opportunities for professional development and training
  • Access to cutting-edge technologies and resources in the financial sector
Full Job Description
The Applications Support Senior Manager is a Senior Vice President role accountable for leading a professional team within the Data - Production Management group. This position requires a comprehensive understanding of how multiple areas within the Global Markets Regulatory Support function interact to achieve business objectives. As a leader, you will direct a team responsible for ensuring the stability and data quality of critical regulatory platforms, ensuring Citi's compliance with global initiatives such as MiFID II, Dodd Frank, and Volcker.

Responsibilities
  • Team Leadership & Management: Provide full management responsibility for a team or multiple teams, including management of people, budget, and planning. This includes performance evaluation, compensation, hiring, disciplinary actions, and terminations.
  • Operational Excellence: Drive improvements in the service level provided to end-users by maximizing operational efficiencies, strengthening incident and problem management, and enhancing knowledge sharing practices.
  • Strategic Planning: Formulate and implement frameworks for managing application capacity, throughput, and latency. Define and implement application on-boarding guidelines and standards.
  • Stakeholder & Vendor Management: Influence and negotiate with senior leaders across functions. Manage vendor relationships, including oversight for all offshore managed services. Participate in business review meetings, relating technology strategies to business requirements.
  • Technical Guidance: Guide development teams on application stability and supportability improvements. Lead the team in applying engineering, innovation, and automation to enhance system reliability and performance.
  • Continuous Improvement: Drive cost reductions and efficiencies through Root Cause Analysis (RCA), knowledge management, performance tuning, and user training.
  • Risk & Compliance: Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. Ensure adherence to all support processes and drive compliance with applicable laws, rules, and regulations.
  • Mentorship: Coach team members on maximizing their potential, working effectively in a highly integrated team environment, and focusing on their strengths.


Qualifications & Required Skills
  • Experience: 10+ years of hands-on experience in an Application Support or Production Support Operations role is essential, with commensurate experience in people management.
  • Leadership & Soft Skills:
    • Senior-level experience in managing and influencing senior stakeholders.
    • Strong project management skills with demonstrable results in improving IT services.
    • Excellent written and verbal communication, negotiation, and interpersonal skills.
    • A positive, can-do attitude with the ability to quickly learn, take initiative, and work effectively under stress and time constraints.
    • Proven ability to plan and organize workloads for a team.
    • Strong commercial awareness and experience with capacity planning and forecasting is a plus.
  • Required Technical Skills:
    • Operating Systems: Proficient in UNIX/Linux/Big Data environments.
    • Scripting & Programming: Advanced scripting, automation, and debugging skills (Shell Scripting, Perl, PowerShell, Python). Experience with Java or other programming languages (C, C#, .Net, HTML5).
    • Databases: Good SQL experience (Sybase, Oracle, MSSQL) and advanced SQL query writing/debugging skills for Oracle, SQL Server, and MongoDB. Experience with data analytics and reporting.
    • Hadoop/Big Data Platforms: Working knowledge of the Cloudera distribution (HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka). Experience in analyzing bottlenecks, performance tuning, and supporting applications built on Hadoop.
    • Monitoring, Observability & Logging: Experience with monitoring tools like ITRS Geneos, AppDynamics, GCO, and log aggregation tools such as ELK or Splunk.
    • Cloud & APIs: Expertise in supporting ECS cloud-hosted applications and strong knowledge of REST APIs and Openshift Platforms.
    • Middleware: Experience with middleware solutions such as Tibco EMS, MQ, or Kafka.
    • Scheduling: Experience with Autosys or other schedulers is an added advantage.
    • Certifications: Cloud or Big Data platforms certifications are preferred.
Education
  • Bachelor's/University degree is required.
  • A Post-Graduate degree in a relevant field is preferred.


Job Family Group:
Technology

Job Family:
Applications Support

Time Type:
Full time

Primary Location Full Time Salary Range:
$145,100.00 - $217,700.00

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

Work You’ll Do

At Citigroup, Inc, you will engage in exciting work that matters. Join our team to help innovate and drive transformation in the banking industry. With Citigroup, you can lead initiatives that redefine how banking works and how financial services can empower people globally.

Innovate and Lead

Citigroup, Inc is at the forefront of financial innovation and leadership. By joining our team, you will work alongside top professionals to develop solutions that enhance customer experiences and operational efficiency. Our commitment to innovation is fundamental, and we encourage our team to push boundaries and think outside the box.

Grow Your Career

Citigroup, Inc is not just a company; it's a place where you can grow both professionally and personally. We offer robust career paths and professional development opportunities that help you reach your potential. With diverse career tracks and the support of leadership, your growth at Citigroup is limitless.

Diversity and Inclusion

We believe our strength comes from the diversity of our team. Citigroup, Inc is dedicated to fostering an inclusive workplace where everyone can contribute their best work. Through diversity training and a culture that embraces differences, we create a welcoming environment for all employees.

Benefits and Culture

Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

Internship and Employment Opportunities

Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

Networking and Professional Development

At Citigroup, Inc, networking and continuous learning are part of our DNA. We provide platforms for employees to connect with industry leaders and peers, enhancing their skills and opening up new career opportunities. Our leadership programs and professional development initiatives ensure that you are always ahead of the curve.

Join Our Team

Explore the numerous positions available at Citigroup, Inc that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to make an impact.

Stay Connected

Keep up to date with the latest in career opportunities and industry insights at Citigroup, Inc. Subscribe to our job alert emails and read our careers blog to stay ahead in your professional journey.

Explore Citigroup, Inc Jobs

Discover the exciting and rewarding opportunities that await at Citigroup, Inc. Tailor your resume, prepare for your interview, and take the next step in your career with us.

SEARCH CITIGROUP JOBS

READ CAREERS BLOG

Citigroup, Inc is where your ambition meets opportunity. Join us and transform your career while making a global impact.
Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Citigroup, Inc

More Information Technology Jobs

Find similar Applications Support Senior Manager - Global Markets Regulatory Support jobs:

NationwideMississauga, ON