The RoleThe Applications & Submissions Operations Supervisor reports to the Applications & Submissions Operations Director and oversees the team responsible for preparing and submitting participant leases, rental applications, and housing subsidy packets for government approval. This role ensures submissions are accurate, complete, timely, and compliant with program requirements. The supervisor provides hands-on oversight, quality control, and escalation management while fostering strong cross-team collaboration and continuous process improvement.
This role requires a leader who balances high standards and accountability with empathy and purpose. The supervisor sets the tone for a team doing complex, deadline-driven work by fostering clarity, shared responsibility, and connection to Anthos|Home's mission.
Key ResponsibilitiesTeam Supervision & Quality Assurance- Supervise Applications & Submissions Specialists, providing coaching, guidance, and performance management.
- Conduct second-level reviews of housing applications to ensure accuracy and completeness prior to submission.
- Ensure adherence to standardized procedures and best practices for application processing.
- Establish a culture of quality, accountability, and continuous improvement.
- Use performance data to set expectations, coach staff, and address performance gaps in real time.
- Track common application errors and implement corrective process changes to reduce resubmissions.
- Develop and facilitate training related to policy updates and process improvements.
- Serve as the escalation point for complex cases, including cash assistance and preclearance's, coordinating with Operations staff and external stakeholders.
- Act as the primary escalation of contact with HRA, HPD, NYCHA, HASA, and other agencies to resolve denials, discrepancies, rent reasonableness issues, and rejected packets.
Application Processing & Oversight- Oversee the end-to-end application process to ensure accurate, complete, and timely submissions.
- Independently manage complex housing subsidy packets from intake through approval.
- Oversee participant income modifications and one-shot deals to ensure timely processing.
- Collaborate with Tenant Coordination, Housing Operations, and Housing Acquisition leadership to streamline workflows, support inspections, and ensure completion of QA checks.
- Maintain accurate documentation for audit, reporting, and quality control purposes.
- Ensure data accuracy and consistency that directly supports performance metrics and reporting.
- Review, process, and perform quality control on a high volume of recurring payments (e.g., rent and subsidy disbursements), ensuring accuracy and catching errors before submission or disbursement.
- Manage vendor creation and maintenance, ensuring new and existing vendor records are accurate, complete, and compliant before payments are set up or issued.
Collaboration & Communication- Serve as the primary liaison between Applications & Submissions, Finance, Tenant Coordination, and Housing Acquisition teams.
- Lead coordination with property providers to resolve outstanding items and improve submission workflows.
- Build and maintain strong relationships with government agencies, nonprofit partners, and cross-functional teams to support escalations and process improvements.
Process Improvement, Compliance & Performance Management- Monitor changes in housing regulations and ensure ongoing compliance.
- Identify workflow bottlenecks and implement process improvements using performance data.
- Support policy development and implementation to improve efficiency and reduce errors.
- Own team-level KPIs, including approval rates, processing timelines, error rates, and resubmissions.
- Produce and review weekly submissions reports and monthly performance summaries, analyzing trends and documenting corrective actions.
- Support dashboard development and reporting tools to improve data visibility.
- Operate effectively in a transparent, metrics-driven environment where performance is regularly reviewed.
- Maintain data integrity across all systems.
Other duties as assigned
What Success Looks Like in This RoleIn the first 90 days, you will:- Begin to independently approve housing subsidy packets and confidently manage escalations with government agencies
- Build strong working relationships with internal partners and external stakeholders
- Understand and actively monitor all core submissions KPIs
- Identify at least one process or performance improvement opportunity and lead implementation
Ongoing success means:- Housing subsidy packets are consistently accurate, complete, and approved within expected timeframes
- Application errors and resubmissions decrease through strong quality control and coaching
- The team feels supported, clear on expectations, and accountable for high-quality work
- Escalations are resolved efficiently through effective agency and partner relationships
- Performance data is used proactively to improve workflows, meet KPIs, and drive continuous improvement
- The Applications & Submissions team operates as a trusted, collaborative partner across the organization
Qualifications- 1-2+ years reviewing, processing, and quality-checking high-volume recurring payments, plus vendor creation and maintenance experience.
- Bachelor's degree and/or 4+ years of relevant operations, housing, or social services focused on application submissions.
- 2-3 years of direct NYC housing subsidy application experience, including full packet ownership (e.g., CityFHEPS, FHEPS, Section 8, HASA)
- At least 2 years of supervisory experience in a fast-paced environment, or equivalent experience leading teams or projects in a demanding environment
- Experience conducting second-level application reviews and managing escalations with housing agencies
- Proven ability to resolve denials, discrepancies, and rejected packets
- Experience owning KPIs and using performance data to coach and improve outcomes
- Strong knowledge of housing subsidy compliance and application processes
Required Skills- Exceptional accuracy in quality-reviewing payments, with a proven record of catching errors before approval or disbursement
- Tech-savvy and quick to learn new tools and systems; proficiency in Salesforce, MS Word, Excel, and PowerPoint required.
- Strong organization, prioritization, and time management skills
- Analytical problem-solving and process improvement mindset
- Excellent written and verbal communication skills
- Comfort working in a transparent, metrics-driven environment
- Alignment with Anthos|Home's mission and values
Compensation and Benefits- Competitive starting salary: $90,000 - $95,000
- Hybrid work environment: 2-5 days in office &/or in the field
- This role requires flexibility to work evenings and weekends as needed.
- Comprehensive benefits package including:
- Health, dental, and vision insurance
- 401(k) with 4% employer match
- Generous paid time off
- Summer Fridays in August
- Professional development opportunities
- Current wellness perks: Weekly yoga classes, ClassPass subscription etc.
How to ApplyPlease send your resume and cover letter through our careers site.
