3M

Applications Service Delivery Analytics Specialist

3M$145K — $178K *
US-AnywhereRemote in United States
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or higher required.
  • Five years of experience in analytics or performance metrics in IT service management.
  • Experience designing dashboards and reports with BI tools like Power BI.
  • Ability to analyze complex operational data and provide insights to stakeholders.
  • Familiarity with data from multiple enterprise systems to manage performance.

Responsibilities

  • Lead the creation and enhancement of analytics and reporting solutions for Application Managed Services (AMS).
  • Implement data models and automated reporting processes for service capacity and performance metrics.
  • Analyze service delivery data to identify trends, risks, and actionable insights.
  • Maintain service performance metrics and prepare executive reports for governance.
  • Support major service transitions and cross-functional reporting efforts when needed.

Benefits

  • Possibility for remote work for candidates located beyond 50 miles from headquarters.
  • Opportunity to collaborate with innovative professionals in a global environment.
  • Engagement in continuous improvement initiatives across multiple service agreements.
  • Exposure to strategic operational events and processes in managed services.
Full Job Description

Job Description:

Job Title
Applications Service Delivery Analytics Specialist

The Impact You’ll Make in this Role
As an Applications Service Delivery Analytics Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

  • Leading the design, development, and continuous improvement of analytics, dashboards, and reporting solutions that provide visibility into Application Managed Services (AMS) operational performance, contractual service measures, and governance across managed service agreements.
  • Implementing data models, reporting processes, and automation that support service capacity planning and utilization, work execution (Jira), service level reporting, and operational performance metrics to improve efficiency and decision-making.
  • Determining meaningful trends, risks, and opportunities by analyzing service delivery data, translating complex operational information into actionable insights and recommendations for leadership, Service Delivery Owners, and operational stakeholders.
  • Supporting governance and continuous improvement by maintaining accurate service performance reporting, validating contractual metrics, preparing executive reporting, and partnering with Service Delivery leadership to drive continuous improvement across multiple managed service agreements.
  • Supporting major service transitions, agreement modifications, expanded cross-functional reporting opportunities, and other strategic operational events, as needed.

Your Skills and Expertise 
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

  • Bachelor’s degree or higher (completed and verified prior to start)
  • Five (5) years of experience developing analytics, reporting solutions, or operational performance metrics in an IT service management, program management office, application support, managed services, or similar environment in a private, public, government, or military environment
  • Experience designing and maintaining dashboards, scorecards, and reporting using business intelligence and data visualization tools (e.g., Power BI)
  • Experience analyzing complex operational data and translating findings into actionable insights for technical and business stakeholders
  • Experience working with data from multiple enterprise systems to support operational governance, performance management, or service delivery

Additional qualifications that could help you succeed even further in this role include:

  • Ten (10) years of experience in IT service delivery, managed services, IT operations analytics, program management office, strategy office or enterprise application support in a private, public, government, or military environment
  • Experience supporting Application Managed Services (AMS), ITIL-based service management, or outsourced service provider governance
  • Experience with Jira, ITSM, Power BI, SQL, or similar reporting and analytics platforms
  • Strong analytical, communication, collaboration, and problem-solving skills with the ability to influence stakeholders and drive continuous improvement

Work location:

  • This position has the possibility for remote work for candidates located more than 50-miles from 3M Global Headquarters in St. Paul, MN. Employees located within a commutable distance to 3M Global Headquarters must work on-site at least 4 days per week.

Travel: May include up to 5% domestic/international

Relocation: Is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

About 3M

HighJump Software is a global provider of supply chain management software that streamlines the flow of inventory and information from supplier to store shelf. More than 4,500 customers worldwide have transformed their supply chains using HighJump Software. HighJump Software solutions for distribution and logistics, direct store delivery, trading partner connectivity, mobility and manufacturing include: warehouse management systems, transportation management systems, route accounting systems, manufacturing execution, mobile sales, ERP data collection and the TrueCommerce™ EDI Solutions Platform. Functionally rich and highly adaptable HighJump Software solutions support growing and evolving businesses in distribution, food and beverage, 3PL, retail, healthcare and consumer goods industries. The company was founded in 1983 and is headquartered in Minneapolis, Minnesota.

3M Careers

Join the innovative world of 3M, a global powerhouse where your skills and passion can shape a brighter future. At 3M, we are committed to fostering a culture of diversity and inclusion, where every team member is valued for their unique perspectives and contributions.

Work You’ll Do

At 3M, you’ll be part of a company known for its leadership in innovation and its commitment to enhancing every home and business worldwide. Our team at 3M is driving industry advancements in health care, safety, electronics, and more, making an impact where it matters most.

Explore Job Opportunities and Growth

Embark on a career path that empowers you to evolve with a company that’s at the forefront of creating real-world solutions. 3M offers a variety of job opportunities and employment positions, from internships that provide a stepping stone into the industry to full-time positions that challenge and grow your professional expertise.

Innovate and Lead

Join a team where innovation is at the core of everything we do. At 3M, you’ll work alongside leaders in various fields, utilizing cutting-edge technologies and processes to solve complex problems. Our leadership in the market is sustained by a relentless pursuit of new ideas and a drive for excellence.

Develop Your Professional Skills

3M is dedicated to the professional growth of its employees. With access to comprehensive training programs and leadership development opportunities, you can expand your skills and advance your career. Our commitment to professional development ensures that our team is equipped to lead industries and exceed expectations.

Benefits and Culture

Choosing a career at 3M means more than just having a job. It means you’re part of a supportive and inclusive culture that values innovative thinking and collaborative growth. Our benefits package is designed to support the diverse needs of our employees, providing health, wellness, and financial security for you and your family.

Networking and Career Advancement

At 3M, career advancement is supported by robust networking opportunities within the company. Engage with professionals across different sectors, enhancing your visibility and opening up new career paths. Our internal networking platforms help you connect with projects and teams that align with your career aspirations.

Join Our Team

Are you ready to make a meaningful impact? Explore the employment opportunities at 3M by searching our open positions that match your skills and interests. We are looking for passionate, curious, and innovative team players who are ready to drive change.

Stay Connected

Keep up to date with the latest at 3M by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with 3M.

Prepare for Your Interview

Make your mark from the first interview. Access resources to polish your resume, sharpen your interview skills, and present your best self to our hiring teams. At 3M, we’re excited to meet the next generation of innovators and leaders.

Diversity and Inclusion

At 3M, we believe that diversity fuels innovation. Our diversity training programs are designed to foster an inclusive environment that respects and values individual differences. We are committed to building a diverse workforce that reflects the global communities we serve. Join 3M today and be a part of our mission to improve lives and build sustainable futures.
Learn more about 3M
Size
95,000 employees
Market Cap
$67.2 billion
Industry
Net Income
$5.3 billion
Founded
1902
5 Year Trend
+3.3%
Revenue
$32.1 billion
NASDAQ

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