Principal Activities
• Prepares verbal and written quotations for domestic and international customers and representatives via telephone, fax, and email.
• Assists customer inquiries on order status, ship methods, tracking numbers, freight charges, pricing and availability.
• Analyses business opportunities facilitate requests for project quotations and ensures that processes are is correctly executed, according to customer request.
• Be a technical resource and have the organizational agility to find answers and solve problems.
• Has a desire and ambition to grow into a larger role of responsibility.
• To perform this job successfully, an individual should have intermediate data entry skills and knowledge of Word and Excel software.
• Able to solve routine and complex problems using information sources provided, or by conceptual and innovative thinking, with or without supervision
• All other duties as assigned.
CANDIDATE REQUIREMENTS
Knowledge, Skills & Abilities
• Finalizes negotiation with customers. Knowledge of T&C are necessary
• Recommends product or service enhancements to improve customer's satisfaction and sales potential.
• Has 2-4 years technical customer service experience in manufacturing support.
• Has a sound, in-depth understanding of concepts and principles in customer service.
• Acts as Customers' advocate within the organization and is accountable for Customer Satisfaction.
• Document sales and marketing activities along with tracking of opportunities.
• Familiar with standard manufacturing concepts, practices and procedures.
• Self-starter, organized, thorough and meticulous, able to work under pressure.
• Experience in a technical environment
• Able to plan work and commit to meeting deadlines.
• Dedicated to high degree of accuracy.
• Proficient in Microsoft, Excel, and Access software.
Education
• Bachelor's degree, preferably in Mechanical Engineering
• 5 years' relevant experience. Valve, regulator, fluid mechanics/control related coursework/education will be additional qualification.
Other
• U.S. Citizen
