The Applications Engineer owns the full site lifecycle from technical assessment through go-live and post-launch support, combining solution design and configuration work with hands-on installation, training, and hypercare. Serves as the primary on-site operations point of contact for the customer throughout deployment, requiring travel to launch locations.
Responsibilities: - Conduct site assessments and translate customer workflows into a validated solution design
- Build and maintain each site's configuration sheet and configure the system to spec
- Own and execute the quality hand-off checklist before and during installation
- Own on-site installation and commissioning of the system
- Deliver hands-on operator training to the customer's team
- Own the post-launch support window, monitoring performance and resolving early issues
- Serve as the primary on-site point of contact during launch, solving problems that improve the customer's experience and usage of the system
- Document and escalate gaps in spec, configuration, or training, and feed lessons learned back into assessment, configuration, and training materials
- Report site status, risks, and outcomes to the Launch Planner throughout the engagement
Requirements- 5-7+ years combining solutions/industrial engineering, warehouse management, and field service or commissioning experience
- High working knowledge of warehouse operations and material handling workflows
- Strong training and instructional skills, with proven ability to interface directly with customers on site
- Demonstrated ability to find and implement solutions to customer problems that enhance their experience and usage of Slip Robotics systems
- High communication skills, comfortable delivering feedback both internally and externally
- Robotics, automation, or industrial equipment background preferred
- Willing and able to travel 50-75% of the time, including internationally
Benefits- Competitive salary and equity in an early-stage robotics company
- Comprehensive benefits including health, dental, and vision
- Permissive time off policy
