Job SummaryThe Application Engineer (AE) at SENA Industrial will serve as the primary technical authority for the next-generation communication solution in the North American market. This role is a strategic technical partner to the Sales team and Channel Partners (Radio Dealers, MSPs, and System Integrators). The AE is responsible for bridging advanced wireless networking with real-world industrial applications, ensuring seamless deployment and high-level technical trust with enterprise clients in different industrial verticals.
Key Responsibilities1. Pre-Sales Technical Support & Partner Enablement- Join sales meetings as the technical expert - conducting product demos and addressing technical questions from client IT teams and decision-makers.
- Execute Proof of Concept (PoC) installations at client sites and document results to validate system performance.
- Deliver technical training to channel partners so they can perform installations and provide first-level (Tier 1) support independently.
2. Post-Sales Support & Product Feedback- Provide Tier 2/3 technical support for issues partners can't resolve, and monitor early deployments for stability.
- Serve as the technical point of contact for partners on escalations.
- Collect field feedback and feature requests, and share with R&D to inform the product roadmap.
Qualifications- Bachelor's degree in a Science or Engineering field.
- 3-5 years of experience in enterprise network engineering, wireless solutions, or technical field engineering.
- Ability to translate technical constraints into clear, practical guidance for sales teams and non-technical stakeholders.
- Comfortable working cross-functionally with Sales, R&D, and external partners.
- Self-motivated, with good judgment for spotting and addressing technical risks proactively.
- Willingness to travel up to 50% within the assigned region (initially DFW region), expanding across North America as the business grows.
Preferred (plus) Qualifications- Experience with communication protocols such as Wi-Fi, Digital Mobile Radio, Bluetooth, or Mesh network.
- Experience training or mentoring partner/third-party engineers.
