What's the role? Applications Engineers serve as a trusted technical advisor, helping customers understand and maximize the use of ZEISS hardware and software systems. Support will be delivered through a variety of channels, including structured and customized training sessions, remote and on-site assistance, programming, and measurement services. This consultative role requires a high level of professionalism, technical expertise, and a customer-centric approach to ensure client success and satisfaction.
Location/Region: This position is located in Wixom, MI and will potentially travel 30-50%. Must live in Michigan and be commutable to the Wixom Location.
Hybrid: 3 days in office and 2 days remote.
Sound Interesting? Here's what you'll do: Training Delivery and Curriculum Development- Deliver comprehensive training on ZEISS Industrial Metrology systems, including:
- Standard in-house training sessions
- On-site training programs
- Customized, client-specific training courses
- Collaborate with internal teams to develop and maintain an effective and up-to-date training curriculum.
Technical Support- Provide remote and on-site technical support for ZEISS Industrial Metrology systems, including:
- Addressing customer inquiries related to software and applications.
- Rapidly assessing and prioritizing customer issues based on urgency and impact.
- Supporting internal ZEISS teams with software and application expertise.
- Assisting with software and system testing to support product development.
- Documenting and reporting software performance issues accurately.
- Delivering after-sales technical support to ensure successful system
- Provide foundational support for IT-related issues, including:
- Windows operating systems
- Networking and connectivity
- Database management
Project-Based Applications Expertise- Support project-related activities by:
- Responding to customer requests for quotations, including analyzing requirements and providing accurate time estimates for project completion.
- Preparing and maintaining project data.
- Implementing quoted application solutions through remote, classroom, or on-site delivery.
Do you qualify? - Bachelor's degree in Mechanical Engineering, Computer Science, Physics, or a related technical field is required.
- The AE Level 2 has all the same core requirements of a Level 1 but adds a 3 year minimum experience requirement in the role of Applications Engineer Level 1. Equivalent experience will be considered if hiring from the outside rather than promoting from within.
- Strong ability to interpret engineering drawings for dimensional control requirements.
- Proficiency in 3D mathematics and experience with programming in modern scientific computing languages.
- Exceptional written and verbal communication skills, with the ability to present technical concepts to both small and large audiences.
- Proven ability to identify, articulate, and resolve technical challenges, including creating concise technical reports.
- Strong interpersonal skills, with the ability to build relationships and collaborate effectively with customers and internal teams.
- Experience in training or teaching, with the ability to clearly convey technical concepts and demonstrate product benefits.
- Excellent problem-solving skills and the ability to work independently to develop solutions for customer challenges.
- Self-motivated learner with the ability to independently acquire knowledge to address customer needs.
- Familiarity with tools such as Articulate, Captivate, InDesign, and Premiere is a plus.
- Requires a valid Driver's License
We have amazing benefits to support you as an employee at ZEISS! - Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
- The list goes on!
Your ZEISS Recruiting Team:
Holly Greenwood-Mosher
