City of Toronto

APPLICATION & TECH SUPP SPEC 2

City of Toronto • $97K — $107K *
Toronto, ON M3C 0E3In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Post-secondary education in computer science, business technology, or a related field.
  • Extensive experience in desk-side and remote client support for high-profile users.
  • Considerable experience with business applications and hardware like Windows 10/11, Microsoft Office 365, and mobile devices.
  • Experience with wireless technologies including WiFi and VPN access.
  • Valid Ontario Class 'G' Driver's License and access to a personal vehicle.

Responsibilities

  • Schedule workload and prioritize tasks effectively.
  • Provide expert analysis and resolution for technical issues and problems.
  • Coordinate with internal and external teams to resolve issues.
  • Recommend preventative solutions to reduce similar future problems.
  • Develop and suggest improvements to technology policies and processes.
  • Acquire and manage hardware and software assets.
  • Configure network and server hardware and software.
  • Monitor and maintain data and infrastructure security.
  • Prepare training materials and deliver technology training sessions.
  • Document processes to support knowledge transfer.

Benefits

  • Full-time permanent position offering stability and a consistent work schedule.
  • Monday to Friday work week with 35 hours per week.
  • Opportunity to work in a dynamic team environment within Legal Services.
  • Access to professional development and training opportunities.
  • Encouragement of equity, diversity, and a respectful workplace culture.
Full Job Description
Job ID: 64578
Job Category: Information & Technology
Division & Section: Legal Services, Legal Administration
Work Location: Metro Hall, 55 John Street
Job Type & Duration: Full-Time, Permanent Vacancy
Hourly Rate: $47.07 - $51.58
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 1
Posting Period: 23-June-2026 to 08-July-2026

Major Responsibilities:
  • Schedules workload and sets priorities.
  • Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues and problems in assigned areas.
  • Liaises and coordinates with internal and external groups on resolution of problems.
  • Recommends preventative solutions to mitigate recurrence of similar problems.
  • Develops and recommends improvements to current environment, policies and processes.
  • Acquires and disposes of hardware and software.
  • Configures network and server-related hardware and software.
  • Monitors and maintains access and security of data and infrastructure.
  • Configuration of server hardware and software.
  • Advises desktop configuration management teams on hardware and software technologies and deployment alternatives.
  • Advises network management teams on hardware and software technologies, connectivity and backup and recovery alternatives.
  • Advises security management and control teams on security related technologies and access control alternatives.
  • Performs capacity planning.
  • Prepares training material for coaching clients.
  • Provides training to clients in use of technology.
  • Prepares statistics and drafts summary reports.
  • Prepares documentation to facilitate transfer of knowledge.
  • Supports the centralized management of access control.
  • Installs and rolls out application, hardware and/or software and takes inventory of such assets.
  • Travels to off-site locations.

Key Qualifications:
Your application must describe your qualifications as they relate to:
  1. Post-secondary education in computer science, business technology, information technology or related discipline, or an equivalent combination of education and/or relevant work experience.
  2. Extensive experience providing desk-side and remote (telephone) client support to end users, including high-profile clients, with experience working with vendors and business stakeholders.
  3. Considerable experience supporting business applications and hardware such as Windows 10/Windows 11, Microsoft Office 365, Adobe, Cisco phones, Android and iOS wireless devices, multi-functional printers, etc.
  4. Experience providing technical support in areas relating to the operation of various wireless, mobile and remote access technology e.g. WiFi, VPN remote access, etc.
  5. Must possess and maintain a valid Ontario Class "G" Driver's License, have access to a personal vehicle for travel to various work sites, and be eligible to obtain and maintain a City Driver's Permit.

You must also have:
  • Excellent organizational, conceptual, analytical, problem solving and multi-tasking skills with the ability to set priorities, co-ordinate a diverse workload and meet tight deadlines.
  • Excellent interpersonal, oral and written communication skills to provide troubleshooting support, prepare technical documentation and reports on problems and to deal effectively with staff at all levels within the organization.
  • Proven commitment to delivering superior customer service, performance quality and continuous improvement.
  • Proven ability to diagnose, troubleshoot, and resolve desktop software, hardware, network connection, printer, mobile device and web application problems.
  • Advanced knowledge of a variety of software including eDiscovery (Summation, Relativity), Document Management (iManage, NetDocuments) Microsoft Office Suite (i.e. Word, Excel, Access, Outlook) and various desktop/SaaS applications.
  • Demonstrated ability to work effectively within a dynamic team setting and/or project environment.
  • Ability to lift/move equipment/boxes up to 40lbs.
  • Ability to travel to various sites and/or work locations within the City of Toronto.
  • Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.


NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

About City of Toronto

City of Toronto provides its users with information on the lifestyles, business, and locations of Toronto. Lifestyle information consists of health, energy, services, children’s services, arts, culture, festivals, events, housing, and transportation. Business-related information consists of investments, startups, reports, event planning, and city-based partnerships. Furthermore, it provides its users with history, facts, images, events, and attractions of Toronto. City of Toronto is based in Ontario.

City of Toronto Careers

There has never been a better time to explore the diverse job opportunities at the City of Toronto—the hub of professional growth and innovation in the region.

Work You’ll Experience

Join the City of Toronto’s dynamic team to assist in transforming the city through public service and innovative leadership. The City of Toronto offers a unique position in the marketplace, combining public administration with cutting-edge initiatives that enhance the lives of its residents. Engage with a team of skilled professionals dedicated to fostering a culture of diversity, equity, and inclusion. The City of Toronto is not just a place of employment; it is a place where careers flourish and where the professional environment encourages continuous personal and professional development.

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At the City of Toronto, innovation isn’t just a buzzword—it's a practical approach to solving real-world issues that affect millions of people. With projects that range from improving municipal services to enhancing urban sustainability, employees at the City of Toronto push the boundaries of what is possible in public service.

Professional Growth and Development

The City of Toronto is committed to nurturing the careers of its employees with unmatched training, development programs, and leadership opportunities. Whether through professional development workshops, leadership training, or diversity training, the City ensures that every team member has the tools to succeed.

Explore Career Opportunities

From internships to full-time positions, the City of Toronto offers a range of job opportunities that cater to various skills and career aspirations. Positions in healthcare, engineering, finance, urban planning, and more are available, providing a broad spectrum of career paths for job seekers.

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The City’s employment culture is centered on creating a supportive and inclusive workplace. This culture is evident in its commitment to diversity and innovation, where each team member’s contributions are valued and celebrated.

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Learn more about City of Toronto
Size
10,001 employees
Industry
Education, Government & Non-Profit
* Ladders Estimates

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