Overviewreporting to the Associate Director of User Support Services, the IT Business Systems Analyst will support course set up, publishing, and user needs, while providing day-to-day- support for SharePoint and institutional forms (Microsoft and Adobe) for the Law School Community. The candidate will provide responsive technical support for a wide range of applications and services, including Zoom, Adobe licensing, Law School tools, faculty applications, and collaboration platforms.
Due to the nature of this role, the position will require occasional nights and weekends.
Required Skills and Abilities
1. Experience working with Learning Management systems (e.g. Canvas or similar platforms)
2. Strong customer service orientation, with the ability to provide responsive, professional, and user-focused support to a diverse community of faculty, staff, and students, including the ability to explain technical concepts in a clear and approachable manner.
3. Experience supporting computer hardware and software in both macOS and Windows environments, including familiarity with the configuration and management of each operating system.
Principal Responsibilities
1. Perform a diverse range of analytical duties in the development of technology solutions for business processes.
2. Plan, organize, and define requirements, methods, and end user objectives, coordinate effort with team members, other IT staff, users, and vendors.
3. Interview, analyze, and document end-user processes and systems requirements for enhancement and/or workflow improvements or new system development.
4. Develop and execute system test plans to ensure application performance aligns to specifications.
5. Prepare technical reports, design workflow maps or other documents to facilitate system/s understanding.
6. May lead segments of larger projects, develop trainings, presentations, and communications.
Required Education and Experience
Bachelor's Degree and four years of experience or equivalent education and experience.
Skills and Abilities
Developed analytical, critical thinking and problem-solving skills.
Developed interpersonal, written, communication, presentation, and organizational skills.
Proven ability to lead and manage staff.
Proven expertise with systems and process analysis methods and techniques.
Proven project management skills and knowledge of commonly used concepts, practices, and procedures.
Job Posting Date
06/29/2026
Job Category
Professional
Bargaining Unit
NON
Compensation Grade
GS-3
Compensation Grade Profile
GS-3g
Salary Range
$86,300.00 - $129,425.00
Time Type
Full time
Duration Type
Temporary / Casual (Fixed Term)
Work Model
Remote
