Job OverviewOSTTRA is seeking an experienced, analytical, and collaborative
Application Support Engineer to join our team in New York City. In this role, you will provide critical 2nd-line technical support for our core Trade Processing applications, which are hosted across on-premises, client-premises, and cloud environments.
Reporting directly to the Regional Application Support Manager, you will work closely with a global team in a "Follow the Sun" model, ensuring system reliability, optimizing application health, and delivering exceptional service to our financial clients.
Key Responsibilities- Technical Support & Resolution: Provide 2nd-line, client-facing technical support for issues escalated by 1st-line teams. Utilize strong investigative and problem-solving skills to diagnose and resolve complex issues efficiently.
- Incident & System Monitoring: Proactively monitor system operations to detect anomalies. Initiate the incident management process by raising service outage tickets and driving swift resolutions.
- Cross-Functional Collaboration: Work closely with the Development team for 3rd-line escalations, and coordinate with Product and Delivery teams to ensure support readiness for new software releases and enhancements.
- Continuous Improvement: Lead initiatives focused on proactive application health monitoring, reporting automation, and operational efficiency.
- Global Handover: Successfully manage the seamless handover of technical issues incoming from EMEA and outgoing to APAC.
Qualifications & ExperienceCore Requirements:- Experience: 3+ years of experience in an Application Support, Production Support, or a similar technical role (ideally within the Financial Services industry).
- Education: Bachelor's degree in Computer Science, Engineering, or a related technical field (Master's degree is a plus).
- SDLC & JIRA: Strong understanding of the Software Development Life Cycle (SDLC) with proven experience analyzing, prioritizing, and raising development bugs in JIRA.
- Technical Essentials: Fundamental knowledge of SQL and RDBMS, Strong understanding of Windows and Linux operating systems, basic knowledge of networking topology and fundamentals.
- Process Knowledge: Solid understanding of Application Support frameworks and ITIL best practices.
- Flexibility: Ability to participate in occasional weekend work on a rotational basis.
Preferred (Nice-to-Have):- Scripting: Experience with scripting languages (preferably Python).
- Monitoring Tools: Familiarity with tools like Grafana or Centreon.
- Domain Expertise: Awareness of Derivatives products and Trade Processing workflows.
- Certifications: CCNA or ITIL certifications are a strong advantage.
Soft Skills & Attributes- Communication: Exceptional written and verbal communication skills, with the ability to interface confidently with high-profile clients and internal global teams.
- Ownership: A self-starter who takes full ownership of tasks from detection through to final resolution.
- Adaptability: Ability to thrive in a fast-paced, shifting environment while multitasking and prioritizing effectively under pressure.
- Analytical Mindset: Highly process-oriented with a passion for problem-solving and optimizing existing workflows.
Location: New York, USA
Salary: 80,000 - 90,000 USD
Our benefits include: - Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. OSTTRA has perks for your partners and little ones, too, with some
- best-in class benefits for families.
