Syntricate Technologies

Application Support Analyst

Syntricate Technologies • $124K *
US-AnywhereRemote in Tampa, FL
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in application support, ideally with ETL tools like Ab Initio
  • Strong proficiency in Unix shell scripting and Oracle SQL
  • Experience in application development rather than system administration
  • Familiarity with Big Data tools like Hadoop/Hive is desirable
  • Strong analytical skills to manage complex issues
  • Excellent communication and leadership capabilities
  • Degree in Computer Engineering or equivalent experience

Responsibilities

  • Perform technical operational tasks as per operational level agreement (OLA)
  • Troubleshoot and resolve user-reported issues within service level agreement (SLA)
  • Monitor and recover processes to maintain stability
  • Coordinate with Level 3 and Development teams on production issue resolution
  • Identify and propose environment improvements to development teams
  • Plan and document release knowledge sharing and disaster recovery processes
  • Provide training support for new team members
  • Develop support scripts to streamline issue investigations
  • Lead new implementation and rollout efforts

Benefits

  • Opportunity to convert to full-time employment
  • Collaborative hybrid working environment
  • Exposure to advanced ETL and Data Management technologies
  • Emphasis on ongoing professional development and training
  • Participation in impactful projects with significant visibility
Full Job Description
Application Support Analyst
Tampa, FL (3 days onsite - Hybrid)
6+ months CTH
Web Cam Interview

$60/Hr on W2

Notes:
  • Looking for 5 + years in application Support working with ETL tools preferably Ab Initio (but others would work too)
  • MUST have good skills in Unix (shell) script writing and Oracle SQL scripts writing.
  • This profile would be more on the application development side and will not be system admin (so do not send SA's)
  • Will convert to FTE.
Application Support Analyst (a nice to have is : Bigdata Hadoop/Hive experience)
  • The Apps Support Sr Analyst is a seasoned professional role.
  • Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area.
  • Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.
  • Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.
  • Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources.
  • Strong communication and diplomacy skills are required.
  • Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits.
  • Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.
  • Work and performance of all teams in the area are directly affected by the performance of the individual.
Responsibilities:
  • Perform technical operational tasks on routine basis within OLA.
  • Trouble shooting issues reported by users and issues self-detected within SLA Independently resolve all known issues and 80% of newly occurred issues, including data investigations.
  • Monitoring and recover all processes.
  • Maintain environment stabilities
  • Coordinate with Level 3 ad Development team on resolving issues in PROD environment and provide feedback.
  • Collect environment improvement points and provide a plan to Development team and application owners.
  • Planning and coordinating release knowledge sharing, migrations, disaster recovery Documentations
  • Provide knowledge and support training for new team members
  • Develop support-script and simplify-issue-investigation scripts
  • Take lead on new implementations and rollouts
Qualifications:
  • 4+ years of experience in application development and/or Application support
  • 3+ years in Ab Initio and Database related projects
  • 3+ years with Unix commands, Oracle SQL, PL/SQL, ETL, WebSphere, job scheduling tools, system monitoring tools like App Dynamic
  • Knowledge on IT service process ITIL and have mindset of DevOps
  • Knowledge on Abinitio, Hadoop and shell scripting is preferred
  • Knowledge on Finance accounting domain
  • Strong oral and written communication skills.
  • Attention to detail troubleshooting Log analysis skills though out application components
  • Willing to work flexible hours.
Education:
  • Degree in Computer Engineering, or equivalent experience

About Syntricate Technologies

Syntricate Technologies Careers

Joining Syntricate Technologies presents an unparalleled opportunity to advance a career in technology with a company at the forefront of digital innovation. Syntricate Technologies is renowned for its commitment to leadership, diversity, and leveraging technology to solve complex problems. This is where professionals come to not just seek job opportunities but to forge lasting careers in an environment that values growth and leadership.

Explore Career Opportunities

Syntricate Technologies is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From entry-level roles to leadership positions, the potential for professional advancement is nearly limitless. Syntricate Technologies is not just a company; it's a place where talented individuals can thrive.

Innovation and Professional Growth

At Syntricate Technologies, innovation isn't just another buzzword—it's the cornerstone of the company culture. Employees are encouraged to push the boundaries of what is possible, bringing groundbreaking solutions to the table. With a team of dedicated professionals, Syntricate Technologies fosters a culture of continuous improvement and professional growth.

Diversity and Inclusion

Syntricate Technologies believes that diversity fuels innovation. With a commitment to creating a diverse and inclusive workplace, the company actively seeks to hire individuals from various backgrounds and experiences. Diversity training is integral, ensuring that all team members feel valued and understood.

Internship Programs and Employment Benefits

For those starting their careers, Syntricate Technologies offers robust internship programs that provide real-world experience and networking opportunities. Interns at Syntricate Technologies gain invaluable industry insights and professional skills that are crucial for future employment. Full-time employees enjoy a comprehensive benefits package that supports both their professional and personal lives. Benefits at Syntricate Technologies are designed to ensure employees are healthy, happy, and secure.

Applying for a Position

To apply for a position at Syntricate Technologies, candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture. Syntricate Technologies values curiosity, creativity, and a passion for technology.

Stay Connected with Syntricate Technologies Careers

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Learn more about Syntricate Technologies
Size
51 employees
Industry
Information Technology
* Ladders Estimates

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