Milwaukee Electric Tool

Application Support Analyst (Oracle Cloud Fusion, ERP, custom .NET, ITSM)

Milwaukee Electric Tool • $70K — $95K *
Menomonee Falls, WI 53051In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3+ years providing application support to end users
  • Knowledge of ITSM frameworks and processes
  • Experience in ServiceNow
  • Familiarity with custom .NET and Microsoft Azure applications
  • Strong understanding of core business processes like Finance and Supply Chain
  • Outstanding communication skills and service-oriented mindset
  • Demonstrated ability to manage competing priorities effectively

Responsibilities

  • Provide world-class customer service through incident and problem management
  • Serve as advanced second-level support for ERP and custom .NET applications
  • Conduct thorough root cause analysis to resolve system issues
  • Build IT credibility by exemplifying professionalism and integrity
  • Establish strong relationships with business users for effective solutions
  • Work with vendors and cross-functional teams to enhance process flow
  • Ensure compliance with change and problem management procedures
  • Focus on continuous improvement and maintain a stable IT environment

Benefits

  • Robust health, dental and vision insurance plans
  • Generous 401 (K) savings plan
  • Education assistance
  • On-site wellness, fitness center, food, and coffee service
  • Additional perks available on the benefits site
Full Job Description
Application Support Analyst (Oracle Cloud Fusion, ERP, custom .NET, ITSM)

Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position.

You'll be DISRUPTIVE through these duties and responsibilities:
  • Provide world-class customer service and support through effective incident and problem management.
  • Serve as the advanced second-level support for ERP and custom .NET applications
  • Provide thoughtful, in-depth root cause analysis and solutions to resolve system problems.
  • Build IT credibility by modeling professionalism, excellence, integrity, and passion
  • Establish strong relationships with business users and work together to determine the most effective solutions for Milwaukee Tool.
  • Work with vendors and cross-functional internal teams to ensure efficient process flow across organizational lines.
  • Comply with established change and problem management procedures and communicate planned and unplanned outages/maintenance effectively.
  • Based on aligned business priorities, focus on continuous improvement and work collaboratively within the IT organization to ensure a robust, stable computing environment.
  • Manage the integration of new client technologies into business systems processes and procedures for support transition.
  • Work to align best practices across support teams.


The TOOLS you'll bring with you:
  • 3+ years of work experience providing application support to end users
  • Knowledge of ITSM frameworks and processes
  • Experience working in ServiceNow
  • Experience supporting custom .NET and Microsoft Azure applications
  • Comfortable working in a fast-paced, results-oriented and sometimes highly stressful environment
  • Strong business acumen to quickly learn new business processes and understand how IT needs to support our business.
  • Understanding of core business processes such as Finance, Supply Chain, Manufacturing, Distribution and Order Management
  • Outstanding written and verbal communication and documentation skills, with service-oriented mindset
  • Strong documentation skills for recording issue resolution
  • Demonstrated ability to multi-task and manage competing priorities with time constraints
  • Strong team player with the ability to work in project and support models with a diverse group of individuals across multiple business units
  • Advanced analytical and critical thinking skills to troubleshoot application issues


Other TOOLS we prefer you to have
  • Experience with ITIL practices (Incident, Change, Problem) and ITIL Certification
  • Experience working with and supporting Oracle Fusion Cloud ERP
  • Familiarity with SAP Hybris
  • SQL query experience
  • Experience with Postman and API calls


We provide these great perks and benefits:
  • Robust health, dental and vision insurance plans
  • Generous 401 (K) savings plan
  • Education assistance
  • On-site wellness, fitness center, food, and coffee service
  • And many more, check out our benefits site HERE.

About Milwaukee Electric Tool

Milwaukee Electric Tool Corporation is a leading manufacturer and marketer of heavy-duty, portable electric power tools and accessories for professional users worldwide. Since its founding in 1924, Milwaukee has focused on a single vision: To produce the best heavy-duty electric power tools and accessories available to the professional user. Today, the Milwaukee name stands for the highest quality, durable and reliable professional tools money can buy.
Learn more about Milwaukee Electric Tool
Size
3,500 employees
Industry
Manufacturing & Automotive
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Milwaukee Electric Tool

More Information Technology Jobs

Find similar Application Support Analyst (Oracle Cloud Fusion, ERP, custom .NET, ITSM) jobs:

NationwideMenomonee Falls, WI