Motorola Solutions

Application Specialist

Motorola Solutions$85K — $95K *
US-AnywhereRemote in Texas, US
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in a technical, customer-facing role like solutions engineering or applied AI/ML
  • Demonstrated competency with AI tools through prior work or projects
  • Strong written communication skills for clear operational documentation
  • Comfortable working in ambiguous environments with iterative feedback
  • Experience facilitating workshops with non-technical stakeholders
  • Background in public safety or regulated industries preferred
  • Fluency in telephony, SIP, or SaaS preferred

Responsibilities

  • Perform proactive and reactive maintenance on IoT device fleet and data pipeline
  • Serve as primary escalation for complex technical support issues
  • Collaborate with AI systems to develop innovative tools for implementation
  • Act as liaison between engineering and implementation teams for gateway strategies
  • Conduct basic troubleshooting of network connectivity issues
  • Create and maintain data parsing profiles for efficient data processing
  • Analyze emergency data events to identify root causes and restore operations
  • Oversee inventory management of IoT hardware and spare parts
  • Monitor system health and perform routine application maintenance
  • Document standard operating procedures and system workflows
  • Drive process improvements with AI tooling analysis
  • Mentor support desk staff on new gateway features and AI tools

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!
Full Job Description
Department Overview
We provide Next Generation 911 and embedded AI solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. As a leader in the public safety industry, our products provide measurable impact (fewer abandoned calls, faster resolution, better outcomes for callers).
Job Description

As an application specialist, you will be the cornerstone of our post-deployment operations, responsible for the ongoing maintenance and optimization of our extensive IoT device fleet while serving as the primary escalation point for complex support desk inquiries. In this dynamic, forward-looking role, you will work directly with AI to develop and deploy innovative tooling designed to enhance and streamline our implementation tasks. Furthermore, you will collaborate closely with our Gateway engineering team to create a vital knowledge bridge, seamlessly connecting deep gateway development insights with practical implementation expertise to ensure our technical solutions are robust, scalable, and flawlessly executed.

Responsibilities
  • Perform IoT Fleet and Data Pipeline Maintenance: Execute proactive and reactive post-deployment maintenance across our extensive IoT device fleet and data pipeline to ensure optimal performance, reliability, and maximum uptime.
  • Manage Support Escalations: Serve as the primary escalation point for the support desk team, diagnosing and resolving complex technical issues that fall outside standard tier-one troubleshooting.
  • Develop AI-Enhanced Tooling: Collaborate with AI systems and development frameworks to design, build, and deploy innovative tools that automate and streamline implementation tasks.
  • Bridge Engineering and Implementation: Act as a technical liaison closely partnering with the Gateway engineering team to translate complex gateway development concepts into actionable implementation strategies.
  • Conduct Network Troubleshooting: Perform basic network troubleshooting to rapidly identify, isolate, and resolve connectivity issues affecting IoT devices and system gateways.
  • Manage Data Parsing Profiles: Create, configure, and maintain data parsing profiles to ensure accurate and efficient ingestion, formatting, and processing of device telemetry.
  • Perform Emergency Data Analysis: Act as a low-level data analyst during critical outages or emergency data events to quickly identify root causes, mitigate impacts, and restore normal operations.
  • Oversee Inventory Management: Maintain accurate tracking and inventory management of all IoT hardware, including deployed assets, spare parts, and return merchandise authorizations (RMAs).
    Execute Application Maintenance: Perform routine application maintenance, including monitoring system health, applying software patches, and ensuring backend stability.
  • Develop Technical Documentation: Document standard operating procedures, troubleshooting guides, and system workflows to continuously enrich the internal knowledge base for both support and engineering teams.
  • Drive Process Improvement: Continuously evaluate post-deployment workflows and implementation procedures, identifying areas where AI tooling or process adjustments can increase operational efficiency.
  • Cross-Functional Training: Assist in mentoring and training support desk staff on new gateway features, updated data parsing protocols, and newly developed AI implementation tools.


Requirements
  • Demonstrated competency with AI tools. We care about evidence of capability (prior work, side projects, hands-on learning) more than formal credentials
  • Strong written communication. Ability to take messy operational input and turn it into clear, structured agent behavior
  • Comfort working in ambiguity and iterating fast against real customer feedback
  • Experience facilitating technical workshops or discovery sessions with non-technical stakeholders
  • Public safety, 911, or contact center background preferred
  • Telephony, SIP, or SaaS fluency preferred
  • Background in regulated or mission-critical industries (healthcare, aviation, public sector) preferred

Target Base Salary Range: $85,000 - $95,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

#LI-LD

Basic Requirements

  • 3+ years in a technical, customer-facing role: solutions engineering, implementation engineering, applied AI/ML, or similar
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
  • Must be able to obtain background clearance as required by government customers.

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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