Position: Application Scientist (US)
Corporate Office: The role requires periodic travel within the assigned region to support customer onboarding, instrument installations, application training, technical demonstrations, and ongoing customer success initiatives.
Relocation Assistance: No. While all qualified candidates are encouraged to apply, priority consideration will be given to local candidates who can regularly work on-site at the San Ramon headquarters.
Closing: We are accepting applications and reviewing qualified candidates on an ongoing basis. Our goal is to build a strong pool of candidates who meet the requirements of this position and identify the best overall fit for the role. While applications will be reviewed as received, no immediate hiring decision will be made, and the recruitment process will remain open until a highly qualified candidate is selected.
Application Screening Process: Your application will not be considered if you do not meet the minimum qualifications listed below or fail to submit all required application materials. To be considered for this position, candidates must submit a current resume and a detailed cover letter that clearly highlights their qualifications, relevant experience, key strengths, and specific fit for the role. In addition, all applicants are required to complete the designated candidate questionnaire and video assessment as part of the screening process. Incomplete applications or failure to complete any required screening components may result in removal from further consideration. The cover letter will be an important factor in the evaluation process and should demonstrate how your background, skills, and accomplishments align with the requirements and responsibilities of this position.
Salary: $110,000 to $125,000 annually, based on qualifications, experience, and other job-related, non-discriminatory factors. Starting compensation will be determined based on relevant education, technical expertise, industry experience, demonstrated competencies, and the candidate's ability to successfully perform the responsibilities of this blended Application Scientist and Field Service role.

As this position is based at our San Ramon, California headquarters, compensation has been established to reflect the local market, the on-site nature of the role, and the specialized scientific, technical, and customer-facing requirements of the position. The salary range reflects the expected hiring range for this role; however, final compensation will be commensurate with the selected candidate's qualifications and experience.
Who You Are
You are a scientifically driven, hands-on Application Scientist who thrives in a fast-paced instrumentation environment. You're comfortable diagnosing issues on precision instruments, guiding customers through complex workflows, and translating scientific concepts into practical solutions. You collaborate seamlessly with internal teams and support business development efforts through technical expertise, demonstrations, and customer-focused insights. You bring professionalism, calmness under pressure, and a strong service-first mindset that ensures customer success.
Job Responsibilities and Expectations
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

• Provide scientific training, demonstrations, and workflow consultations for RheoSense instruments and software.
• Translate viscosity, rheology, and microfluidic concepts into practical applications for customer workflows.
• Guide customers in method development, data interpretation, and best practices for high-precision viscosity measurements.
• Support customers both remotely and on site to ensure successful integration of RheoSense technologies.
• Install, configure, and maintain RheoSense instruments at customer sites as needed.
• Troubleshoot and resolve technical issues to ensure optimal instrument performance and minimal downtime.
• Document service activities, customer interactions, and technical findings accurately and promptly.
• Provide technical expertise during customer evaluations, demos, and discussions to support business development efforts.
• Identify customer needs and communicate insights to sales, engineering, product development, and R&D teams.
• Maintain a high level of professionalism and customer satisfaction during all field and remote interactions.
• Travel as needed to support customer installations, application and instrument training, technical troubleshooting, product demonstrations, and ongoing customer success initiatives as part of a blended Application Scientist and Field Service function.
• Perform other related duties and responsibilities as assigned. As a small, dynamic company, RheoSense relies on employees who embody our 3E Principles-Efficient, Error-Free, and End User-Focused-and who are willing to contribute wherever their skills and expertise can best support our customers, colleagues, and business objectives.

Minimum Qualifications

• Master's degree in a scientific or engineering discipline (e.g., Chemistry, Chemical Engineering, Materials Science, Mechanical Engineering, Biophysics); PhD highly desirable
• Hands-on experience with scientific instrumentation, analytical equipment, or laboratory measurement systems
• Demonstrated ability to translate scientific concepts into practical applications
• Technical aptitude for troubleshooting and resolving instrument or system issues
• Strong communication skills with the ability to explain complex concepts clearly
• Ability to work independently in a remote environment while collaborating with global teams
• Excellent verbal, written, and interpersonal communication skills in English are required. The ability to effectively communicate complex scientific and technical concepts to diverse audiences, including customers, colleagues, and business partners, is essential. Additional language skills are a plus but are not required.
• Valid driver's license and the ability to travel independently to customer sites and other business locations as required to support installations, training, technical support, and customer success activities.
• Ability to lift, carry, or move equipment up to 40 lbs (18 kg)

Preferred Qualifications

• PhD in a relevant scientific or engineering discipline
• Experience with viscosity, rheology, microfluidics, or related technologies
• Prior applications scientist or customer-facing scientific support experience
• Hands-on experience with instrument installation, calibration, or field service
• Technical support experience for sales or business development
• Strong data analysis and scientific interpretation skills

Physical Requirements
These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these on an as-needed basis.

• Ability to remain in a stationary position for extended periods while working at a computer, analyzing data, preparing reports, participating in meetings, and supporting customers and internal stakeholders.
• Ability to operate a computer, keyboard, mouse, laboratory instrumentation, and standard office equipment.
• Ability to move throughout office, laboratory, manufacturing, and customer-site environments to perform testing, troubleshooting, instrument installations, training, and collaborative work activities.
• Ability to lift, carry, push, or move equipment and materials weighing up to 40 pounds and perform hands-on tasks associated with instrument setup, installation, maintenance, and technical support.
• Ability to travel domestically and, on occasion, internationally to support customer visits, instrument installations, training, product demonstrations, technical support activities, conferences, and other business-related needs.

What We Offer

At RheoSense, you can build an excellent job that grows into a meaningful and rewarding career. Our comprehensive benefits and workplace culture include:

• Financial stability through competitive compensation, performance incentives, and retirement plans
• Training and professional development to support long-term career growth
• Health and welfare benefits, including medical, dental, vision, life insurance, and wellness programs
• Paid Time Off (PTO) to support work-life balance
• Paid parental leave for both maternity and paternity
• 401(k) retirement savings plan with a company match of up to 4%
• Employee stock ownership (ISO) opportunities
• A collaborative, creative, inclusive, and engaging team environment