Job details
Work Location
Morrisville, NC, Nashville, TN
State / Region / Province
North Carolina, Tennessee
Country
USA
Domain
Delivery
Interest Group
Infosys Limited
Skills
Technology|Cloud Platform|Azure Core services, Technology|Database|Oracle Database, Technology|Open System|UNIX
Company
ITL USA
Requisition ID
135676BR
Job description
Infosys is seeking an Application Production Support Lead The infrastructure workstream is integral to the cohesive operation of our IT systems and networks. It involves comprehensive management, from routine maintenance to support and change management. The team prioritizes process optimization, issue resolution, security implementation, and system availability.
As an Infrastructure Project Lead 1for L2/L3 support team where you will interface with key stakeholders and apply your technical proficiency across various aspects of application support for our client using various Monitoring tools to perform fault analysis, failure avoidance and diagnosis and resolution for any impacting issues in a distributed environment. You will be working closely with development and engineering team to provide input on new functionality and system performance, capacity management, monitoring and testing of infra upgrades and platform releases.
Candidate must be located within commuting distance of Morrisville, NC or Nashville, TN or willing to relocate. This position may require travel in the US.
Area of Responsibilities: - Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
- Act as a liaison between technical teams and clients, facilitating communication through regular meetings and milestone review
- Support technical teams in managing production support operations, focusing on incident resolution, deployment efficiency, and smooth change implementation
- Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations
Your contribution to the team - Proactive risk management to ensure project delivery.
- An ability to build collaborative relationships with stakeholders through effective communication.
- Focused governance over project scope and identification of additional project opportunities.
- Focus to anticipate challenges and deliver innovative solutions
- Commitment to balance project economics with adherence to strategic priorities
Required Qualifications - Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- Extensive experience in Unix, PL/SQL and on Azure DevOps Application.
- Experience of troubleshooting issues by analyzing Application logs.
- Experience of managing and leading team.
- Experience of implementing automations resulting in effort savings.
- Knowledge of ITIL- Incident management and problem management.
Preferred Skills - Azure Application support.
- DevOps.
- Knowledge and Experience of implementing DevOps, SRE solutions.
- Experience with production support
- Planning and Co-ordination skills
All applicants authorized to work in the United States are encouraged to apply.
The job entails sitting as well as working at a computer for extended periods of time. you should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
