Fiserv

Application Operations Manager (iSeries)

Fiserv$100K — $130K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience with enterprise applications and web services-based architectures (REST APIs, J2EE, middleware)
  • 2+ years in a leadership or management role
  • Hands-on support experience with iSeries (IBM i/AS400) and Windows/IIS applications
  • Bachelor's degree in information technology, Computer Science, or related field

Responsibilities

  • Lead production support activities to ensure timely incident resolution and service level objectives
  • Manage and mentor application support engineers, focusing on coaching and professional development
  • Oversee incident management including root cause analysis and escalation management for critical applications
  • Direct implementation and operational support for iSeries environments and IIS applications
  • Drive disaster recovery planning and testing while promoting operational collaboration and continuous improvement

Benefits

  • Professional development opportunities and mentorship
  • Collaborative work environment across technical and business teams
  • Focus on innovation including automation and operational efficiency
  • Exposure to enterprise-level operations in fintech applications
Full Job Description
Job Title
Application Operations Manager (iSeries)

What does a successful Application Operations Manager (iSeries) do at Fiserv?
A successful Application Operations Manager (iSeries) at Fiserv leads a team that supports and enhances critical fintech applications across our Technical Operations organization. This role ensures production stability, drives strong incident management practices, and oversees iSeries and Windows/IIS application operations in partnership with development, infrastructure, and business teams. Success in this position means leading complex enterprise operations, improving resilience, and advancing automation and operational efficiency in a fast-paced environment.

What you will do?
  • Lead production support activities and ensure timely incident resolution while meeting service level objectives.
  • Management and mentor application support engineers through coaching, performance management, and professional development.
  • Oversee incident management, including root cause analysis, escalation management, stakeholder communication, and on-call operational readiness for mission-critical applications.
  • Direct the implementation and operational support of iSeries environments and Windows-based IIS applications, including troubleshooting across applications, databases, and infrastructure layers.
  • Lead disaster recovery planning, testing, and execution; drive cross-functional collaboration; assess change impacts and risks; support Agile alignment; and promote automation, monitoring, capacity planning, optimization, and continuous improvement.


What you must have?
  • 8+ years of experience supporting enterprise applications and web services-based architectures, including REST APIs, J2EE, and middleware.
  • 2+ years of experience in leadership or management role.
  • Hands-on experience supporting two core platforms: iSeries (IBM i/AS400) environments and Windows/IIS-based applications.
  • Bachelor's degree in information technology, Computer Science, or a related field.


What would be nice to have?
  • Experience with 2+ application performance monitoring tools, such as Dynatrace and Splunk.
  • Experience across 3+ modern operations areas, including automation and scripting, CI/CD pipelines, and cloud-based architectures.
  • 1+ years of experience in financial services or fintech.


This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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