The Application Engineer is responsible for providing technical sales support to both external sources (consulting engineers, contractors and end users) and internal sources (regional managers, project management/ engineering, manufacturing and after-sales service) to obtain sales orders to meet set sales goals.
Essential Duties/Principal Responsibilities:- Provide technical support for preparation of bids and proposals.
- Present technical solutions and product technology to external customers
- Design blower and aeration systems for wastewater treatment applications.
- Provide technical specifications for use in bid documents.
- Work with project management/ engineering and operations to develop and maintain cost to complete equipment.
- Develop pricing estimates for both direct purchases and competitive bid applications.
- Interact with third party sales representatives, regional managers, consultants, contractors, and end users on a daily basis through verbal and written communication.
- Administer equipment procurement bids including: submission of applicable bond request, preparation of bid forms, pricing and providing of all requested information.
- Oversee project hand-overs to project management/ engineering group.
- Respond proactively to all sales calls.
- Utilize proprietary software platforms to address technical questions.
- Utilize third party software (AutoCAD, Microsoft Office, and PowerPoint) as needed to enhance customer support.
- Maintain sales files and customer information database in CRM systems
- Maintain product knowledge through training and seminars.
- Provide other duties as assigned.
- Other duties as may be assigned as needed including special projects to help improve processes or tools for the sales group or key account management
- Follow and comply with all ESH&S policies.
- Support cross-Treatment training and development opportunities
- Provide and/or receive mentorship for other Treatment and Xylem team members
- Participate in local water-treatment efforts / organizations
Minimum Qualifications:Education, Experience, Skills, Abilities, License/Certification:
- Bachelor's Degree in Civil, Environmental, Mechanical or Chemical Engineering (or related B.S. degree in engineering/environmental studies)
- 5+ years of experience working in the field of water and/or wastewater treatment industry or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
- Specific hands-on field experience with controls, electrical panels, and/or mechanical equipment is a plus
- Demonstrate proficient problem solving techniques, attention to detail, and the ability to read and interpret complex engineering drawings and specifications in the development of project tenders, designs, cost estimates, and proposals.
- Superior customer service, interpersonal, effective communicator and influential is required. Ability to facilitate a presentation and technical aptitude of the product/process.
- Possess ability to complete tasks and resolve difficult technical issues with minimum oversight.
- Ability to prioritize, focus, and complete most critical tasks while handling multiple assignments with shifting priorities.
- Ability to network effectively within organization to get things done
- Proficient in Microsoft Word, PowerPoint and Excel and CRM software
- Be a self-starter with high motivation to achieve corporate and personal goals.
- Excellent verbal and written communication skills.
Preferred Qualifications:- Prior experience working in EPC markets with consulting engineers and contractors
- Prior experience in promoting new technologies to customers with incumbent solutions
- Prior experience engaging in the bidding/tendering process
Physical Demands/Work Environment:- (The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Regularly required to sit, stand, walk and reach with hands and arms.
- Occasional exposure to shop and field elements (Wastewater and Drinking Water Treatment Plants)
- Must be able to safely work around pipes, valves, electrical equipment and operating machinery, such as commonly found around construction sites and treatment plants.
- Office: Florescent lighting, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures and office noise
- Exposure to undesirable field elements at treatment plants or contractor sites.
Travel Requirements: 30 - 50%
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Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
